NR5103E 5G Hub - gaming / xbox

[Mr_RSVR]

I'm having issues with my router - I have the NR5103E 5G Hub. (Got it today) 

On my phone it is fine. However, when I connect to my xbox it doesn't offer me a decent connection. Loading time into games has increased, my ping has trippled to 90 and I spend ages on loading screens.

Connection Virgin provided me:

5GHz

IPv4

NAT Type: Open

All services are available

Whereas 3 provides:

Current network status

2.4GHz

IPv4

NAT Type: Moderate

UPnP not successful

xbox.com/xboxone/UPnP

All services are available

Can anyone advice how to improve my connection for gaming? If this doesn't improve by the end of tomorrow I'll be cancelling my contract. 

My firmware is version: V1.00(ACBJ.0)b14

[Ticfever]

Hi,

My solution was to login to the router  on 192.168.1.1 using username = admin and assigned password.

Select Broadband

Select Cellular APN

Select the first APN Setting and click the pen and paper edit button.

Click the APN Manual Mode

change the 3internet to three.co.uk

click OK

[Tom91023]

This hasn’t worked for me

[JonathanB]

Hi @Mr_RSVR,

Have you tried searching for UPNP in the router settings and switching this feature on? It's also worth comparing the performance with a wired connection as this tends to be much more stable for gaming.

Let me know if either of these suggestions help.

Thanks,
Jonathan

[Avondale]

@Mr_RSVR 

Have you trued contacting "Device support" here ?

[Unimpressed]

You’re joking right? 😂