- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
- Three Community
- Broadband
- Re: No 5G with NR5103E
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
No 5G with NR5103E
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-05-2023 11:11 PM
From reading around I am clearly not the only one who has suffered from not having 5G on this router. Gutted because I really want this to work!
Firmware is the b12 version and I've tried selecting bands B1/3/20 along with N78, to no avail - the admin portal still shows no signal for 5G cellular WAN. Occasionally, but not always, the hardware LED will light up blue for the internet connection (which supposedly means 5G).
I popped the SIM into my new mobile phone (5G, no wifi) and I get 789Mbps download and 86.8Mbps upload. I do the same speed test (Ookla) with the same device but with just wifi this time and with the SIM in the router... Weirdly, I get 360Mbps down and 71Mbps up. Tried another device and it gets 205Mbps down and 70Mbps up. Maybe I am getting 5G, but it's just not showing in the admin portal?!
Either way, something's awry. Definitely get 5G signal in my home as puting the SIM in my mobile demonstrated. Not sure I'm happy with the faulty router/firmware, though. If I'm getting 5G I definitely want it to say that it is 😂 and if I'm not, well, I want 5G...
Solved! Go to Solution.
- Labels:
-
5G
-
Home Broadband
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-09-2023 04:53 PM
Good news - I got a replacement router today and 5G is pretty solid. I get up to 850Mbps download!! AMAZING.
Thank you to all who recommended getting a replacement router. It was worth the hassle.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-29-2023 01:50 PM
Got mine two days ago and it will not connect to 5g N78 is Available as my old one used to connect to it with downloads of almost 400 upload a bit poor, I have set to manual and changed the settings to include N78 etc and still would not work, is a cpe pro 2 better than this soon to be door stop ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-09-2023 04:53 PM
Good news - I got a replacement router today and 5G is pretty solid. I get up to 850Mbps download!! AMAZING.
Thank you to all who recommended getting a replacement router. It was worth the hassle.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 07-07-2023 01:27 AM
I'm having exactly the same issues as you all. My phone connects to 5G no problems. Bit this router will not connect ever. Tried all the bands to no avail.. They said there's a problem in my area but 5g is working fine on numerous devices I have in my area.. How do I get them to change my router?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 07-27-2023 02:55 PM
Hi @Choppy,
Are you still experiencing these issues with the router not connecting to 5G?
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
07-27-2023 06:08 PM - edited 07-27-2023 06:09 PM
I managed to get a replacement router.. It took alot of unneeded arguments but they sent one and it worked perfectly.. I now get 5g. Some of the routers just be a faulty batch
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-03-2023 03:33 PM
How did you get a replacement? We are using our NR5103E on our canal boat, so we have luxury of moving to find best signals. Problem I am seeing is when we are in a good LTE area it's amazing. But if we cruise to a 5G area signal is erratic, drops out and seems identical to how yours was performing whereas my iPhone 14 Pro gets amazing stable 5G in same place. I'm convinced our modem has same issues as you did, but support refuse to replace it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-09-2023 11:56 PM
That's great news, I'm calling them up tomorrow - how easy was it to get the replacement sent out?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-06-2023 06:53 PM
Yeah just be firm they will try to fob you off with all sorts of utter tosh, but they must be becoming aware that this is quite a widespread issue now.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-06-2023 07:35 AM
Hi, I received my NR5103E yesterday and have been experiencing almost exactly the same thing. Firmware b12 but absolutely no connection to 5G so far, despite a mobile.phone in the same position getting a strong 5G signal. It only seems to get a 4G+ connection. It's never connected to the N78 band at all.
