Unable to Connect to Three 5G Hub
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on โ08-11-2023 05:41 PM
My Alexa was connected to Three 5G Hub and working fine until recently it got disconnected and won't connect again. The issue is surely not with Alexa as it works on other Hotspot. It just won't connect to Three 5G Hub.
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on โ08-15-2023 02:43 PM
Hey @kevinaj9160,
I sent you a reply to your PM but just in case it helps anyone else. The steps of setting a manual APN on FYI : IPv6 Prevented VPN Connection seem to be helping most customers with similar issues regardless of if a VPN is in use or not.
Let me know if that helps.
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on โ08-12-2023 09:15 AM
Morning @kevinaj9160
Are you using a VPN ?
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on โ08-13-2023 12:58 AM
Hello,
No I am not connected to VPN
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on โ08-13-2023 05:38 PM
HI @kevinaj9160
I don't have an Alexa so I cannot really comment further. Have you tried a Google search for the problem ? Or a search of this forum ?
Alternatively, @JonathanB might have some thoughts.
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on โ08-13-2023 09:29 PM
Thanks for the concern. Yes, I have sent him a message.