Unable to Connect to Three 5G Hub

kevinaj9160 · ‎08-11-2023

My Alexa was connected to Three 5G Hub and working fine until recently it got disconnected and won't connect again. The issue is surely not with Alexa as it works on other Hotspot. It just won't connect to Three 5G Hub.

JonathanB · ‎08-15-2023

Hey @kevinaj9160,

I sent you a reply to your PM but just in case it helps anyone else. The steps of setting a manual APN on FYI : IPv6 Prevented VPN Connection seem to be helping most customers with similar issues regardless of if a VPN is in use or not.

Let me know if that helps.
Jonathan

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

Avondale · ‎08-12-2023

Morning @kevinaj9160

Are you using a VPN ?

kevinaj9160 · ‎08-13-2023

Hello,

No I am not connected to VPN

Avondale · ‎08-13-2023

HI @kevinaj9160

I don't have an Alexa so I cannot really comment further. Have you tried a Google search for the problem ? Or a search of this forum ?

Alternatively, @JonathanB might have some thoughts.

kevinaj9160 · ‎08-13-2023

Thanks for the concern. Yes, I have sent him a message.