Broadband – Get support for broadband related queries

Brand New Three PoW Mast

Park Street, Madeley new PoW mast installed by Three, There is no panel on top but probably later this year to put 5G panels on it. Not sure if this mast is 5G or 4G only?https://i.ibb.co/Xsc3nBL/20240124-141343.jpghttps://i.ibb.co/pfJyBZp/20240124-1...

5g router upgrade

I've had my 5g broadband with three for more than 2 years and still have my original huawei 5g CPE Pro. The speed and performance of new routers is a significant improvement, is it possible to upgrade my current router? Would I have to pay retail upf...

Three 5G broadband - UPDATES broke my SMB/NAS, can't log into the router

It seems that recently, Three have applied some updates to the router and the admin app. Now, my SMB/NAS connection is broken and I can't log into the router.We have had nothing but problems ever since we re-joined a year ago. The Zyxel router is a n...

Best solution APN issue drops constantly 5G hub

Hi,I noticed that the three.co.uk APN causes connection drops at least once a day when I use 5G home broadband. Why is that? Anyone experiencing the same issue? I use it because it grants higher datarates.

5g broadband red globe and no cellular signal

Hello there. I bought three 5g broadband and all I'm getting is a red globe with no cellular signal, there's no light on cellular signal at all. Is this normal? Do I just need to wait for it to connect?Thanks for any help b

Xbox Series X can't connect to Three 5G Hub (Static IP issue)

Hi, would appreciate any help on this as I'm close to banging my head against the wall. I have an Xbox Series X and received Three 5G hub at the start of the month, worked fine with an ethernet cable for over a week and a half with no issues. Now, I ...

Just want a return label

Received the router. Tested it out, no signal. Contacted Customer Service for a returns label. All in the same day. many phone calls, chats and still no label. Got the usual lies, it takes, hours, days, weeks, but still nothing. I can see the scam; k...

Speed drop

I got the home broadband on the 22/12/23 and from then till the 10/1/24 I have been getting speeds to 352Mbps and as of this weekend it's went down to 112mbps and the tech support says there is nothing wrong with the router or my area and they offere...

Poor support for NR5103EV2 router

I have the NR5103EV2 router which will only scan for and connect to LTE services.My router is now on C0 firmware and runs terrible even on LTE and after around 5 hours with support Im told its a problem in the are.I clearly told both 2nd line support...

ZTE 4G router - very poor wi-fi signal? VPN issues?

I just took out a 4G home broadband contract as my FTTC is so unreliable and there's no sign of fibre to prem here anytime soon.Initial testing looked good - around 120-140Mbps...However, I've since run into a few issues:Router is at back of house (s...