Broadband

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Bill issues

I got the home broadband on the 25th however it didn't start working til the 2nd March. I've now just received my bill and it's saying from the 25th Feb-1st March...I've looked at my data usages and it shows it didn't start working until the 2nd with...

BecStar by Fledgling
  • 701 Views
  • 2 replies
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How I fixed my Three 5G broadband speed issues for under £180!

with no 5G tower nearby - my Broadband speeds were really struggling, So after doing some reaseach I took the plunge on an External Antenna for my Three Home Broadband model Zykel NR5103E 5GWith the Modem placed in the loft my average speed tests res...

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savvy by Fledgling
  • 1420 Views
  • 0 replies
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My Speed Test are faster on Wifi than Ethernet

Hi Three Community,This is my first post here, so apologies if this isn’t the right place to ask about this issue.I recently signed up for Three’s outdoor home broadband, and my experience has been great so far. However, I’m facing a small issue with...

Best solution Any firmware updates to NR5103EV2 in the last year?

Hi,I gave up on the supplied NR5103EV2 router as it would lose the connection all the time and I'd have to reboot it. I've got a second hand Nokia router which doesn't have that problem but - it has no external ariel and I'm moving to an area with ve...

Beginning Of The End

Hi All,This my first time ever ordering anything from Three. Ive had Sky BB for years years at my apartment but this time round decided to move away from traditional home broadband. We cannot get Full Fibre hence the reason i decided to get 5G Home B...

Sal09 by Active
  • 1533 Views
  • 3 replies
  • 0 likes

Three charge for 5G router I have returned

HiHaving looked at this forum, this looks like a very common problem. I cancelled my 5G broadband at the end of the contract and returned the 5G router with the pre-paid jiffy bag and having confirmation of postage. I then received a final bill and t...

Best solution Connecting my hub to my iphone

Can anyone help me with connecting my iPhone to my three 5g router. Can’t get in with the password and it hasn’t requested local network access

VPN disconnecting

Hi all,My partner uses Ivanti pulse secure access for work and requires using this VPN to work from home. Seen multiple forums with issues and attempted changing APN settings/ disabling IPV6 in that menu as recommended on previous forums. This issue ...

Returning Home Broadband router

On 28 January 2025 i cancelled my home broadband as I was switching to another provider (within the cooling off period). On 29 Jan, I received an email from 3 asking for payment of £384.25. I used the 3 chat service and the adviser advised to ignore ...