Broadband – Get support for broadband related queries

Zyxel NR5103E - yet another one that won't connect to 5G

I received my router and sim yesterday, it will not connect to 5G yet my phone gets full 5G signal when placed on top of the router using the same SIM. I read on another post here that there are some faulty routers in the system, I think mine was rec...

Zyxel NR5103E has a manufacturing fault

Got that sh**ty Zyxel NR5103E from Three and I don’t remember how many hundreds times I’ve done a Reboot within a year and 2 months. 3 Hard Resets. 1 time a new SIM card replacement. More than a week have no 5G inside the router, uploading speed is 0...

Not Compatible ?

Hello,So I'm trying out Three broadband as I'm in the first 28 days... So far, so good Except since I turned off our Virgin Media broadband and plugged in the Three hub, my Cloud Backup isn't working at all. Its provided by Curry's store in the UK. ...

Best solution Three 5G Broadband Sim In Another Device

Can I use the sim from my Three 5G mobile broadband in another device, such as my iPhone ? If yes is there any charge ?

How is AP/Client Isolation managed in the Web Configurator

Hi,I am trying to access a website via a device from a desktop IP, but im unsure if Client/AP ISolation is enabled or not in my NR5103E, are you able to advise me on this at all? Thanks

confused...but i had 5g honest!

Hi, sorry if its an epic story, about 12 months ago, after 3 did area checks I took out a 24 month contract with 3, first 3 months free then £20per month there after for 5g internet. My NR5103E arrived and i spent some time finding it a home, eventua...

MC888 Disconnection Issues

Hi, hopefully someone is able to shed some light….and able to help? I’ve put a couple of posts up reaching out but am pulling my hair out as I work away from home and my wife keeps telling me that the internet has gone down (again). It was getting be...

Awaiting label to return 5g modem

Hi,I submitted a cancellation under chat id 14630a4e-c0c3-4df0-9a5b-ae850bb77304 on 5th April and it was mentioned the label would be received within 5 days from then.I’ve not heard anything yet, not even a confirmation of my end date, nor the bag. A...

Continued Billing

I haven’t been with three broadband since November and paid all bills and had confirmation that the device had been returned. I had a letter stating I was over £300 in credit. Contacted three who advised it was an internal billing error. Now four mon...

Best solution Three 5G Home Broadband ZTEMC888

We have used Three 4G/5G Broadband for quite a few years now. We recently upgraded and got this router, which was working great for around a month. Let me try and explain. The speeds are great when it works - no problem at all. This is on a busines...