VPN Block

[Shane470]

My router has worked perfectly with my company's VPN for over a year but 3 weeks ago it suddenly stopped working and would not connect to the VPN. I liased a lot with the Three support team and my companies IT department who tried everything. I even bought the new 5G "working from home hub" which also persisted with the same issue. The VP  connects without a problem when using different networks.

I was then informes by the Three team that they updated their system which is causing the block on VPNs. The problem has been going on for 3 weeks now and they they have yet to resolve it.

I am thinking the quickest way to resolve the issue is to change network provider to one that does not block thr VPN.

There is a lot of people within my company who are having the same issue. Some have already changed provider which fixed it immediately.

[Markc_uk]

Any update on this situation from anyone? I too have a major issue with SecurePulse/Avanti VPN being dropped by 3 5G internet. I have worked with our IT Team and an alternative broadband connection to definitely put this down to 3 5G connection. I have also tried all the solutions suggested here and nothing has worked. 
Shame to move away from 3 5G as it's otherwise excellent, but if I cant work from home, it's utterly useless. 

[JonathanB]

Hi Everyone,

I've noticed a few discussions cropping up about issues using VPNs over Three Broadband connections recently. I'm sending everyone that has mentioned this so far a PM so that we can get you in touch with some colleagues that will verify your accounts, and gather more info to help us investigate.

If you're experiencing this issue but haven't posted yet, please add a reply so that I can get in touch, the more examples I can gather, the easier it should be for our support teams to pinpoint what's causing the issues.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

[Bobsey]

Moved to Three Mobile recently. Happy except, I  can’t get any VPN’s to work when on mobile data. This is a complete show stopper for me. A google shows this is a wider issue. For me, I have signed up to a contract, but without mobile VPN this is not fit for purpose and therefore a solution is required or I will have not choice but to move to another provider. 

[Laurakchem]

Hi Jonathan, I'm having this issue since Sunday and would greatly appreciate if this could be urgently looked into. Thank you 

[Maxine]

Hey @Laurakchem 

What VPN are you using, and what they're experiencing when connected? For example frequent disconnections, unable to connect at all?

Also, have you tried setting APN to IPv4? We have a thread that can help you with this.

https://community.three.co.uk/t5/Broadband/FYI-IPv6-Prevented-VPN-Connection/m-p/14851#M2605

Maxine

[VicMaiPotts]

We're having this issue as well

[JonathanB]

Hi @VicMaiPotts,

Sorry to hear you're having trouble with your VPN/ As this is quite an old thread can you help me understand the issue you're facing in a bit more detail?

• What VPN service are you having trouble with?
• What error or issues are you facing? For example are you unable to connect to the VPN, is the connection dropping intermittently, or are you connected to the VPN but not able to access the Internet?
• Is this an issue with your PC/Laptop connecting to a Three Hub, or with your phone?

We don't actively block VPNs, but there may be some fault or settings issue. The most common fix shared on the Community is detailed here: FYI : IPv6 Prevented VPN Connection 

Let me know if the linked topic helps or if not, please let me know a bit more about the issue so that we can look into this further.

Thanks,
Jonathan

[Buk]

Hi, I am not very tech savvy so please help.

My banking app (santander) wont work with my three wifi, it keeps throwing me back to the login page.

the bank says its the vpn on my three internet, when I log onto a different wifi connection it solves the problem, can I turn off the vpn in settings or apply any other fix.

[PeteG]

Hello, Buk. 

Three don't actively use a VPN on their Hubs, so there wouldn't be anything to turn off. If you have a VPN of your own, it might be worth trying to turn that on, and then try signing in while connected through that VPN to see if that makes a difference. 

Pete.