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Block sim

kju300
Fledgling

on ‎11-22-2022 03:23 AM - last edited on ‎11-22-2022 09:29 AM by Community Moderator

on ‎11-22-2022 03:23 AM - last edited on ‎11-22-2022 09:29 AM by Community Moderator

Hi. Iam traveller and my phone is 07*********

I dont know why i got this mes from you guys



:Hi there,

We're looking into your issue now, and we'll be in touch as soon as possible.

Your issue number is:

002*****" 

And then i canot use my sim anymore. Please help!!!

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StephR
Employee
Employee

on ‎11-22-2022 01:24 PM

on ‎11-22-2022 01:24 PM

Hi @kju300, welcome to Three Community.

This is a strange one.  Have you been in touch with our customer service or complaints teams recently? Did you report an issue with your service at all?

As you're using one of our newer Pay As You Go SIMs, your best next step is to chat with our dedicated support team. You can reach them via the Three Pay As You Go app or via our online support pages.

Let us know how you get on, we're sure the team will be able to help sort this out for you.

StephR


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


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