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Can't Recieve Calls or Texts outside of Three Network Users

DanJLattimer
Fledgling

a month ago

a month ago

I have had this problem since I first ported my old number from GiffGaff over to Three.

I can't recieve any calls or text which have not meant I cant access certain accounts that want a number to verfity that they sent to my number,

I have been in chat with Three twice now and no fix what so ever.

Anyone able to help me?

Thanks

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JonathanB
Community Moderator
Community Moderator

a month ago

a month ago

Hi @DanJLattimer,

We were experiencing some delays in receiving files from 02 and so this has delayed some Giff Gaff ports too. We've received word that the late ports should now be fixed. Hopefully if this hasn't been sorted in the meantime, if you give your phone a reboot, you should be able to receive calls and texts.

Please let me know if you're still experiencing these issues?

Thanks,
Jonathan


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