Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Poor reception in SW* ***

Since the 16/02 the reception has been shocking at best and now it can go to none, network coverage checking states there is a problem that’s being “worked on” how long is this likely to last though please because it has said this for nearly a week n...

Hotspot keeps failing:’(

Phone I’m using - normal iPhone 13trying to connect ps5 to watch YouTube (I have no WiFi) and as you can see in the picture it stays connected but the actual internet part goes from connected to connecting every 5 bleedin seconds and it’s rather anno...

Data roaming issue abroad

Hi all,I’m currently abroad and bought a Go Roam Pass which 3 have told me (via text) is activated. Unfortunately I can only text and call but not get online. I have tried a few times over Live chat to get help from 3 but no solutions have worked so ...

Does THREE_WIFI on TfL reliably work for anybody?

Has anybody figured out how to get the THREE_WIFI service on the tube to work reliably? The old Virgin Media system used to work just fine for me - a little clunky but mostly worked. But the THREE_WIFI system seems to be a disaster. My phone rarel...

Personal hotspot

Hello, I am a PAYG user, I had been able to use personal hotspot before as I need to work during my train ride. But today on my iPhone there is no setting for personal hotspot anymore, instead it asked me to contact Three. Is anyone experiencing the ...

I never get signal

I replaced my Samsung with a newer version around December 2022. Since then i can never get signal in my "spots" around the house. The 3 shop gave me a new sim, it didnt help. I logged it with 3 as an issue, no help. My husband uses a variant of 3 an...

Unable to connect to work VPN

Suddenly overnight two days ago I am unable to connect to my work VPN from both my three devices (5g router and mobile hotspot). This also seemed to happen when the whole 3 network went done in my area a couple of times of the last couple of days (l...

My three sim is not working

I'm using three from last 5 months. I buy a new phone and my current three sim is not working on new phone but all other networks are working. Please someone help me. @Three1

Kami / YI Home cameras won’t connect over Three iPhone

I have a number of Kami / YI Home security cameras at home. There is a Kami app for iPhone and an YI app for iPhone. Both fail to connect to the camera for live viewing. They load to maybe 10% or 35% and then restart loading. It never gets there. It ...

Porting issue

I had my number ported from Lebara to 3 yesterday but I'm not receiving any calls or texts. When I ring my number from another phone it says my number is not recognised. I think it may be a split port. I spoke to live chat and they're sending me anot...