Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

WiFi calling not working

Hi,I just ported my number from EE and my wifi calling isn’t working. I contacted customer service at 3 but they just went through the usual resetting etc but still not resolved. Apparently there is an issue in my area atm, but when I checked online ...

3G Switch off dates 2024

I notice on the coverage checker that it now tells your the date the 3G mast in the area will be switched off. Is it possible for three to have a page with a list of towns and cities and the date affect or would that not be accurate if only ab certai...

Antenna on the 5103 5g router

Are they located at the back or the front of the router? Basically is it better to face the rear or the front of the router towards the nearest mast to get the best signal or does it not matter? Thanks, David.

Mobile data not working in Greece

I’ve tried previous suggestions from other post. Tried switching off automatic networking selection, tried nova and cosmote although they connect to 5G the data still doesn’t work. I just renewed my contract so I’m sure there at least 11GB left.

Add on not working. Web chat and call staff no help

I am near the end of my 12gb allowance and need more. I purchased a top up for unlimited data a few days back, but my account allowances never updated. With data running low I checked with web chat staff today. The first guy was Rahul who said it w...

Best solution Adult content filter not disabling after it got auto renabled 1 year after me turning it off

A year ago I disabled the adult content filter for my Three broadband but it seems the adult content filter auto renabled itself 1 year after being disabled. Therefore, I entered my credit card details like Three asks me to but the content filter do...

Poor Network Coverage

I’ve had 3 4G Home Broadband for about 5 months now and was initially happy because I was getting about 20mb download which was ideal for my usage.Sadly the speed has deteriorated of late and I’m currently getting between 0.6mb and 1.27mb on a good d...

Split port?

I purchased a phone from 3 around 2 months ago, it took close to a month for me to receive the phone and since then I have been unable to receive calls or texts from anyone who isn't on the 3 network after transferring my number from o2 (I believe th...

Best solution Receiving calls and texts whilst abroad

I am finding conflicting answers on the website. If you are in one of the 71 countries but don’t want to buy the data packs and have zero spending cap. can you still receive calls and texts from UK?

Roaming Abroad

Hi,Anyone else had issues with roaming abroad, and Go Roam ATW passes activated inadvertently?? I’m currently in the USA and twice now my 3 Go Roam ATW passes have activated even though my iPhone Mobile Data and Roaming are both set to “off”. I reset...