You can only use Go Roam for periodic travel, like holidays or short breaks. To ensure all customers can benefit from roaming, we have put in place the following rules for prolonged periods of roaming.
We'll monitor your usage, and if you spend two complete months in one or more of our Go Roam destinations in a rolling 12-month period, we have the right to suspend international roaming services on your account. This means you'll no longer be able to use your device or allowances abroad. Of course, we’ll let you know in advance if this is likely to happen. You'll need to stop using your roaming services exclusively for roaming in Go Roam destinations and return to the UK to avoid suspension. If you spend a full two months abroad but some of that time is spent in a destination that isn't included in Go Roam, the restriction won't apply.
If you've had international roaming services suspended, and since returned to the UK, please contact us to let us know of the change in your location, and we'll unblock your roaming services.
