Is it just me or is Three coverage THE WORST?

[Issthu]

Years and years of paying to have poor to no signal regardless of which part of the country I'm in (Scotland, Yorkshire, Wales, Midlands, London, Kent) across many different types of phones. Data signal is so so bad. Especially in London. My page is struggling to load even now (for a simple forum). I've called so many times and had silly offers like "we'll reduce £2 off your bill", "have you tried resetting/wiping your phone?", "We're sorry, we value you, turn off data then on again." "Have you tried turning 5G off?". 

The signal when calling is also so bad, I frequently get told people can't hear me.

Three is such an awful network, the only reason I was staying is because I have been on the same network for over 11 years. But its time for me to switch now. Terrible network.

[Paddiewack]

Here in rural West Norfolk it’s surprisingly good but then it’s probably because the network isn’t so congested here for obvious reasons. That’s no doubt the reason your data throughput is so bad. Three keep saying they’re going to improve things whilst not acknowledging any issues but it wouldn’t surprise me if we have to wait for the proposed Three/Voda merger to bring network improvements.

[JonathanB]

Hey @Issthu,

That's really disappointing to hear this has been your experience of Three. We have been and are continuing to invest heavily into our network infrastructure, but if you're continually struggling to stay connected we can understand if you're considering leaving.

I'll send you a PM to get you in touch with some colleagues who'll be happy to look into this further for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Vj]

Dear Johnathan,

        We have had six lines with you for over ten years and have found reception to have dropped off significantly in the past year or two.

it is now so unreliable that we have little choice but to consider transferring to a more reliable network.

[Paddiewack]

I’ve got two lines and have been with Three for a number of years (not as long as you guys) and as I’ve said on here before I genuinely don’t recognise the issues you’re annotating. We live in a very  rural part of West Norfolk and our coverage is good. When we’re out and about we don’t lose signal although obviously some locations are better than others and up to this point Three are the only network to have 5g in the area. I’m absolutely not doubting or belittling your problem but would suggest you check the Three status page or call 333 option 4 option 3 and option 3 again to speak to tech support. I do know that congestion issues  are being experienced as a result of 3G decommissioning but I’m unsure if that’s the issue in your case.

I wish you good luck.

[Elliemac42]

I’m exhausted with how often the network is down it’s rarely working & now there are scam calls playing on exactly this issue . I told 3 what’s going on yet it’s hardly being resolved 

[Paddiewack]

I have to say I genuinely don’t recognise the network you’re describing! 

[Vj]

        We have had six lines with you for over ten years and have found reception to have dropped off significantly in the past year or two.

it is now so unreliable that we have little choice but to consider transferring to a more reliable network.

[Elliemac42]

3 use to have a good reputation NOW they are famous for poor network performance 

[Dreeeenagh]

I only joined as they erected one of their masts outside my flat. I assumed that would mean good coverage, as mine as always been awful. 
But they seem to be having issues so often , with no explanation.
they even convinced me it was down to my old 4g phone. So I bought a 5 g phone and the service is still awful.