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on 11-20-2023 07:03 PM
Years and years of paying to have poor to no signal regardless of which part of the country I'm in (Scotland, Yorkshire, Wales, Midlands, London, Kent) across many different types of phones. Data signal is so so bad. Especially in London. My page is struggling to load even now (for a simple forum). I've called so many times and had silly offers like "we'll reduce £2 off your bill", "have you tried resetting/wiping your phone?", "We're sorry, we value you, turn off data then on again." "Have you tried turning 5G off?".
The signal when calling is also so bad, I frequently get told people can't hear me.
Three is such an awful network, the only reason I was staying is because I have been on the same network for over 11 years. But its time for me to switch now. Terrible network.
on 06-01-2024 04:21 PM
Well spotted! Like me you obviously speak as you find.
on 05-03-2024 09:54 AM
We have had six lines with you for over ten years and have found reception to have dropped off significantly in the past year or two.
it is now so unreliable that we have little choice but to consider transferring to a more reliable network.
on 12-23-2023 06:42 PM
3 use to have a good reputation NOW they are famous for poor network performance
on 03-04-2024 06:32 PM
I only joined as they erected one of their masts outside my flat. I assumed that would mean good coverage, as mine as always been awful.
But they seem to be having issues so often , with no explanation.
they even convinced me it was down to my old 4g phone. So I bought a 5 g phone and the service is still awful.
on 03-04-2024 08:11 PM
I hate to say the obvious but never assume.However I can’t disagree with your description of recent network issues.
on 04-04-2024 08:28 PM
3 Network and Customer service has gotten worse over the years while prices have increased. 5G is rubbish, 4G+ no better. After 14 years with 3, I'm moving to another Network in June when this contract is up. Had enough.
on 04-04-2024 09:24 PM
Well that’s obviously your choice! Network is generally very good for me customer service I agree can be a bit of a lottery sometimes but I use the cheaper price as a trade off so I for one won’t be going anywhere.
I wish you all the best.
on 05-09-2024 07:31 PM - last edited on 05-10-2024 12:32 PM by JonathanB
it is awful your right. been with three for years and theyve gone from being the best to hit and miss depending on location.
example, im sat on a beach continually trying to send a txt message and failing.no network. got the wife sat nxt to me face timing her sister in another country.
sort it out 3 and stop with the nonsense reasons for bad service
on 05-22-2024 12:13 PM
It is rubbish i have a 5g Hub with a simcard in and every day in the afternon the wifi drops out - i have it for business and I am a lawyer and i crap myself everytime I am on a video court hearing that it willl drop out they dont care about that - on monday this week nothing was working and they say techinal fault in my location yesterday i had a video hearing and the judge told me to turn off my camera as my wifi was rubbish and that would reduce bandwidth i have another video hearing tomorrow and i will have to do that from home as on a call I made today there is still a "technical fault" and they cannot say when will be fixed - other than "check our website" not all lights are white on the hub so that means a network issue why should they tie us into a 2 year contract for a crap service i am now being told £200 to pay for me to walk away from them - it is a total scam how can i have 5g buisiness wifi that does not work so i have to go to my local weatherspoons to use there wifi or have to use my wifi at home - DO NOT USE THIS COMPANY
on 05-29-2024 06:56 PM
Have to say that three is quite bad network, nothing to compare with o2 coverage
Even three claiming to have 99.9% coverage, its just a big lie because somehow o2 cover 5g indoors and out doors while three cant even do outdoor connections