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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 34513 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 12000 Views
  • 2 replies
  • 4 likes

Playstation Network Not signing in

Playstation Network Sign in on PlayStation 5 not working. Tried on multiple Three 5g hubs and multiple playstation 5s in the household. I have attempted every possible solution.This seems to a problem on the hub end.

hazmuh by • Regular
  • 2683 Views
  • 3 replies
  • 0 likes

Best solution PlayStation network won’t sign in on hub

Hi, feel like I’m hitting my head against a brick wall with support. Had the 5g home hub for 2 months and no issues (only get 4g though in my area), suddenly today PlayStation won’t sign into my account. Initially thought ps network is down, no one e...

Unable to receive calls or texts

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show cor...

Zunaid by • Fledgling
  • 57345 Views
  • 55 replies
  • 2 likes

Rubbish speed 4g broadband

I've just swapped from Virgin broadband to three but the speed is approx 5-15! Very slow and not working at all this morning. Will this improve? If not I'll have to go back to Virgin?

Billing

Hello I would like to pay my bill but I’m not receiving a text message to log in to my account 

5G hub - slow speeds unexpectedly

I got my 5g hub in August last year. ZTE mc801a. It has worked perfectly. However over the last week the signal bar is frequently dropping to 1 bar, and my speed test is maxing out at 5mbps. I've tried multiple locations but it is still the same. Not...

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