on 11-20-2023 07:03 PM
Years and years of paying to have poor to no signal regardless of which part of the country I'm in (Scotland, Yorkshire, Wales, Midlands, London, Kent) across many different types of phones. Data signal is so so bad. Especially in London. My page is struggling to load even now (for a simple forum). I've called so many times and had silly offers like "we'll reduce £2 off your bill", "have you tried resetting/wiping your phone?", "We're sorry, we value you, turn off data then on again." "Have you tried turning 5G off?".
The signal when calling is also so bad, I frequently get told people can't hear me.
Three is such an awful network, the only reason I was staying is because I have been on the same network for over 11 years. But its time for me to switch now. Terrible network.
on 12-23-2023 06:52 PM
I have to say I genuinely don’t recognise the network you’re describing!
on 06-01-2024 04:18 PM
As you keep saying
on 06-01-2024 04:21 PM
Well spotted! Like me you obviously speak as you find.
on 11-21-2023 12:37 PM
Hey @Issthu,
That's really disappointing to hear this has been your experience of Three. We have been and are continuing to invest heavily into our network infrastructure, but if you're continually struggling to stay connected we can understand if you're considering leaving.
I'll send you a PM to get you in touch with some colleagues who'll be happy to look into this further for you.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 10-26-2024 07:20 PM
Not your fault personally of course, but Three is just an awful network. So your reply is ultimately meaningless. I'm touch all the time with Three and nothing ever gets fixed.
on 09-11-2024 03:45 AM
Is it absolutely awful get the same everyday can’t hear you and cuts off for a moment or 2 I will be leaving this month also
on 10-05-2024 08:13 PM
Here in north London same issues sick and tired of the appalling 3 internet coverage or lack of
on 08-02-2024 05:59 AM
Please what is going on? The three network is so bad that I am considering changing. I thought it was just at Kettering and Northampton, I am now in London and it is even worse.
on 05-03-2024 09:53 AM
Dear Johnathan,
We have had six lines with you for over ten years and have found reception to have dropped off significantly in the past year or two.
it is now so unreliable that we have little choice but to consider transferring to a more reliable network.
on 05-03-2024 10:07 AM
I’ve got two lines and have been with Three for a number of years (not as long as you guys) and as I’ve said on here before I genuinely don’t recognise the issues you’re annotating. We live in a very rural part of West Norfolk and our coverage is good. When we’re out and about we don’t lose signal although obviously some locations are better than others and up to this point Three are the only network to have 5g in the area. I’m absolutely not doubting or belittling your problem but would suggest you check the Three status page or call 333 option 4 option 3 and option 3 again to speak to tech support. I do know that congestion issues are being experienced as a result of 3G decommissioning but I’m unsure if that’s the issue in your case.
I wish you good luck.
