on 11-20-2023 07:03 PM
Years and years of paying to have poor to no signal regardless of which part of the country I'm in (Scotland, Yorkshire, Wales, Midlands, London, Kent) across many different types of phones. Data signal is so so bad. Especially in London. My page is struggling to load even now (for a simple forum). I've called so many times and had silly offers like "we'll reduce £2 off your bill", "have you tried resetting/wiping your phone?", "We're sorry, we value you, turn off data then on again." "Have you tried turning 5G off?".
The signal when calling is also so bad, I frequently get told people can't hear me.
Three is such an awful network, the only reason I was staying is because I have been on the same network for over 11 years. But its time for me to switch now. Terrible network.
on 11-12-2024 01:27 PM
Hey @Clive1664,
I'm sorry to hear that.
Can you give me a bit more information on the issues you're experiencing, please?
Is this a mobile data issue?
Have you checked out our Network Status Checker for the area?
How long have you had your current SIM?
Are you noticing issues everywhere or in certain areas?
Thanks,
Kate
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on 10-22-2024 12:50 PM
Not sure how true this is, and perhaps someone else more knowledgeable than I can confirm this, but I've been told that with the roll-out of 5G over the last couple of years, 3G cell towers are being decommissioned leaving areas that aren't covered by 5G more susceptible to poor network coverage. So previously, if you weren't able to obtain a 4G connection, it would resolve to a lower bandwidth signal on 3G. This is because 5G uses shorter radio waves than its predecessors - 4G & 3G. This also means the range of this radio signal doesn't travel as far, so while 5G is great if you're near a 5G cell tower, generally in this country, and with three mobile, it's just #!@%
I've been with three mobile since 2014. Back then and up until 2020, it was great, never had a problem. However, I've noticed a massive negative change in the reception, and I can only conclude this is down to recent infrastructure changes. My partner is on EE with the same phone, and her coverage seems significantly better than mine, so once my contract is up, after a decade as three mobile customer, I'm definitely switching. I realise that my experience with three mobile is subjective based on my location, but generally I think the sentiment is if you're experiencing poor coverage, researching local service quality and possibly switching to a carrier with better coverage in your area is a sound approach. Three mobile just isn't working for me anymore.
on 11-20-2024 09:51 PM
You've summed up the problem very well. I've had the same issues and excuses from 3. Once this contract is over I'll be leaving them as well. What's the point of them giving me a cheap deal when I can't actually get a signal or use my phone.
on 10-21-2024 09:28 PM
I was foolish enough to also change to three network,I can honestly say it's terrible Evan after all these years it's still atrocious,after my contracts end in march next year wild horses won't keep me with them
on 10-22-2024 11:28 AM
Hey @Jude666,
Welcome to the Three Community.
I'm sorry to hear you've been disappointed since joining the network. Are the issues you're experiencing with coverage in your area, or everywhere in general? Have you reached out to our Customer Service team to look into the issues you've had, at all?
Thanks,
Kate
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on 10-05-2024 08:20 PM
3 network you need to resolve this immediately. You can’t leave thousands of customer are being left with the same issue. We are not getting any improvement and scammers are playing on the notoriety of 3’s poor service
on 10-07-2024 06:17 PM
Hello, Ellie.
The network is always working to improve coverage. As it is just now, all major carriers are looking at the same 99% coverage of UK population, with varying levels of 5G. If you've had a change to how your services are running more recently, it's likely not due to general coverage, and more likely related to a fault or some other issue.
As this is a customer forum, you can't get diagnostics and other resolutions from here. You can do a check for issues local to you on the Service Status page, but it would probably help more to have a chat with the Support Team on one of the contact options on the page there.
Pete.
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on 10-05-2024 08:12 PM
Terrible internet coverage absolutely disgraceful
on 09-20-2024 07:50 PM
I have been with 3 for over 15 years & the network as gradually got worse ,but in the last three weeks it as been awful , i will be swapping to a different network asap, i have called the several times & always the same , switch your phone off & on.... ITS THE 3 NETWORK THATS RUBBISH NOT MY PHONE...
MG
on 09-17-2024 03:52 PM
Three is absolutely crap. I came in uk just last feb and thought the network would be out of this world. But this is horrible over here in Newcastle. The agent trapped me in a sim only deal and thats why I'm tied to this network now. Will surely not get my phone deal with this crappy network
