Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[sc1999]

All networks suffer outages. The one in December was not only 3 but EE as well, probably they shared a remote tower. The problem with 3 is that they are too lazy to be bothered to keep their customers informed. Instead of a big banner on their website, and here, they bury it deep on their social media account which I cannot find.

[MZone]

It’s on their main page if you scroll down a bit. 

[sc1999]

Easy to miss. Clearly more important to try and sell an S24 ultra than keep their customers informed.

[MZone]

🤣🤣🤣 Agree it should be on the top LOL

[Amakaqu]

I can’t access my personal hotspot. 

[sc1999]

What have you tried so far?

[Franky]

Everything.

3 are mucking around

[user0987]

Same for me and my wife. It started yesterday evening. Whinchmore Hill area. Network connection is also sketchy and drops often.

Devices get IP address and traffic between the phone and the devices is working but nothing is routed to the internet.

There is definitely something wrong with the network.

[Franky]

Started yesterday - friday 4pm to 7pm...Today the mobile hotspot connects - but no internet...

Whats going on 3????

[sc1999]

There was a 3 network outage last night so is it okay now?