Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[MikeyWikey]

I've had issues all week, particularly bad on 21, 22 and 23 Feb (today)

[David6301]

I would like to talk to someone about compensation 

[robertm1988]

I use pay as you go, last time this happened I was randomly given an extra day to use my data pack. They might do similar again.

[sc1999]

This has been raised recently and the ofcom link is below but, as Cilla would say, surprise surprise 3 have not signed up to the scheme.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat....

A lot of people joined 3 as they are/were cheap and we've got what we paid for.

[PeteG]

Hello.

This scheme isn't something we've opted out of. It's simply not made for 4G of 5G networks. It's for fixed broadband/landline services only. 

All of the companies that are signed up to the scheme are signed up for their fixed services only, and their 4G/5G services are not involved. 

Pete.

[Anonymous]

The way things have been since Decembers outage it’s just as well for Three  that they haven’t. Personally I’m not too bothered about compensation because it hasn’t impacted me as much as many (although I STILL have to toggle flight mode on and off before I can make a call). I just want to be able to pick up my phone and make a call without wondering whether it’ll work or not. Is that too much to ask?

[Anonymous]

Wouldn’t we all but this isn’t customer service. You’ll need to call 333 or start a live chat. 

[sc1999]

I would like to know why the update, and sort of apology, on 3's website is buried under an ad for the S24 ultra. It seems selling mobiles is more important than apologising and updating their customers. Or perhaps they hope potential customers don't go beyond the S24.

[Shring]

My 5G home broadband was down for about 90 minutes again today.  Fingers crossed.