Not recieving OTP messages

[cvm0093]

Hi All, Would anyone be able to help me with not receiving OTP sms messages. Ported over from 1p/ ee mobile over 7 days ago now and its been constant issues but finally got phone calls working yesterday and now only normal messages between people are working but not the automated OTP ones.

Customer service on the phone advised they are looking in to it but cant give me a time frame on when it will be resolved and advised to just wait but my cooling off period is coming to an end soon in addition to not being able to get anything done.

Is there any mods/ anyone with previous similar issue that can advise or help further please?

Thank you.

[JonathanB]

Hi @cvm0093,

Sorry for the delay in getting back to you on this. I've sent you a PM to get you in touch with some colleagues that can escalate this for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Saxon]

Hello,

I am not having this issue aswel. did anyone find a fix for this? I find myself in an urgent situation now.

[KateS]

Hey @Saxon,

I'm sorry to hear you're having an issue and find yourself in a bad situation.

Can you let me know if this is an issue with receiving any OTP whatsoever, from your bank etc, or is this specific OTP from Three you can't receive?

As the post mentions the issue occurring after joining Three, are you also a new customer? If so, what provider did you port from?

If you can give me any other details that are relevant, I'll do my best to support.

Thanks,
Kate

[cvm0093]

@JonathanB @JohnD @PeteG @SuziM 

If anyone could escalate/ look in to this would really appreciate it. Thank you