Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15176 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5583 Views
  • 2 replies
  • 3 likes

Wi-Fi Calling / Network Issues

Three’s network status checker shows an issue with our local mast. This has been ongoing for a few weeks in the CF63 area and has been confirmed by customer services. Today, my partner and I have both lost Wi-Fi calling so now can’t make calls. We bo...

Anonymous by Not applicable
  • 1901 Views
  • 2 replies
  • 1 likes

Call issues 01/12/2022

Hi everyone,We're aware that some of our customers are having issues placing calls this morning. We're working to investigate and resolve that as soon as possible and will post further updates here. *Update 11.15am*The issue is currently being resol...

StephR by Employee
  • 4541 Views
  • 8 replies
  • 0 likes

Not allowing calls.

Myself and my partner have just switched to three and took our numbers from virgin, her phone is not allowing calls or for me to call her from any phone but mine is fine. Anyone any ideas? Cheers Jim...

Jimdon72 by Fledgling
  • 1095 Views
  • 1 replies
  • 0 likes

Very poor network download speeds.

Hi. Can anyone provide any information regarding engineering work in the PO30 area please? According to the outage checker work has been ongoing for weeks, probably months. From a download speed of around 50-60mb/sec on 4g, my download speed varies f...

SDSPP01 by Fledgling
  • 2104 Views
  • 2 replies
  • 0 likes

Best solution Playstation Remote Play

Can I access my Playstation at home using Ps remote play on the three network?Thanks

Free Roaming

Looking for a 5G sim only contract with free roaming in the EU and other countries.

Best solution New device no data.

Got my s22 ultra with 100gb monthly data delivered yesterday, but I got no data. Phone asks to sign in to three, and I get redirected to top up page. But I'm on 24 month contract with 100gb of data. SIM is placed in SIM 1 slot as I've read for data t...

afterfx by Fledgling
  • 2463 Views
  • 3 replies
  • 0 likes

Intermittent signal

I have had problems for nearly 8 weeks of gradually degrading signal to constant intermittent signal. Some of this time was covered by network checker stating work was being carried out in my area. 3 days ago this changed to our systems detect no pro...

Pogster by Fledgling
  • 1093 Views
  • 1 replies
  • 0 likes

Zyxel NR5103E IP Passthrough

Hello! I ordered the Three 5G Hub Zyxel NR5103E, I have intermittent 5G, varying from as low as 24mbps to 580mbps. My home network is a Unifi USG gateway followed by Access Points.I am using the NR5103E in (IP Passthrough) Bridge Mode via Lan etherne...