Please Help Split Port

[jmacp]

Hi

Moved to 3 from Spusu this morning I can only receive texts and call from the 3 network and its mvno's.

I cannot get call or send texts from anyone else pleasse help!

Thanks

John

[Dburns80]

Having the same issue and not holding my breath technical are actually doing anything about it

can you look into this and see if the right things are being done

im due to fly out of the uk on the 26th and need this fully working 

[PeteG]

Hello. 

Port in issues like that can take a bit of time to fix. The network would need to work with the old network in order to get it sorted. 

The community here, including the moderators can't access your account details in order to look into it, sadly. If the team have advised they are working on it, or something like that, I have confidence that's what they will be doing. 

You can pop through to them here though if you'd like to double check on things, it can't hurt to have another pair of eyes look at it. 

Pete. 

[Dburns80]

With the amount of people having the same issues and not very confident this is going to get sorted!! Hence posting on here 

customer service isn’t the best 

[jmacp]

Hi

I reported it on Tuesday and I am still suffering ATM

Thanks

John

[mttyos]

Hi, looks like we both are having the same issue. My number was supposed to be transferred on 12/04/2024 and since then I can't receive any calls or messages on my Three sim. My Lebara sim still appears to be active and gets sms messages. I can sms myself from Three to Lebara on the same number using two SIM cards. I called and spoke on the web chat with Three customer service every day and they keep saying that the issue will be resolved "tomorrow". I have raised complaints on their website but nobody responded. It's crazy that I am now stuck with Three for 24 months. I truly regret switching to Three. Have you managed to get your issue resolved?

[jmacp]

Hi

Not ATM unfortunately.

John

[Anonymous]

Ports can take 24 hours to complete. Turn your phone off and on If that doesn’t help contact customer service.

[jmacp]

Hi

Still knackered this morning can only receive Texts / calls from 3 users.

Split port seems likely.

Thanks

[Anonymous]

Sorry to hear that and it sounds as though you’re correct. Your only route to sorting this is via customer service;either by calling 333 or by starting a live chat via the Three homepage.

I wish you good luck.