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on 04-15-2024 12:03 PM
Hi
Moved to 3 from Spusu this morning I can only receive texts and call from the 3 network and its mvno's.
I cannot get call or send texts from anyone else pleasse help!
Thanks
John
on 05-24-2024 06:53 PM
With the amount of people having the same issues and not very confident this is going to get sorted!! Hence posting on here
customer service isn’t the best
on 04-18-2024 05:56 PM
Hi
I reported it on Tuesday and I am still suffering ATM
Thanks
John
on 04-17-2024 09:43 PM
Hi, looks like we both are having the same issue. My number was supposed to be transferred on 12/04/2024 and since then I can't receive any calls or messages on my Three sim. My Lebara sim still appears to be active and gets sms messages. I can sms myself from Three to Lebara on the same number using two SIM cards. I called and spoke on the web chat with Three customer service every day and they keep saying that the issue will be resolved "tomorrow". I have raised complaints on their website but nobody responded. It's crazy that I am now stuck with Three for 24 months. I truly regret switching to Three. Have you managed to get your issue resolved?
on 04-18-2024 09:26 AM
Hi
Not ATM unfortunately.
John
on 04-15-2024 06:38 PM
on 04-15-2024 06:38 PM
Ports can take 24 hours to complete. Turn your phone off and on If that doesn’t help contact customer service.
on 04-16-2024 09:16 AM
Hi
Still knackered this morning can only receive Texts / calls from 3 users.
Split port seems likely.
Thanks
on 04-16-2024 09:25 AM
Sorry to hear that and it sounds as though you’re correct. Your only route to sorting this is via customer service;either by calling 333 or by starting a live chat via the Three homepage.
I wish you good luck.