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Porting Issue - Incoming Calls / Messages

aqm5181
Fledgling

Hi - 

I am hoping someone can advise as to how I can resolve a porting issue.

I transferred my number from Vodafone to Three and started using the new sim on the 5th June.

I can make outgoing calls and send messages and my transferred number does show up on the receiver's phone.

However, anyone trying to call me gets an invalid number error and Im not receiving any text messages.

I've tried ringing three customer services several times but struggling to get anywhere with them as Im getting stock answers.

Can anyone help?

Best solution
Best solution
aqm5181
Fledgling

Finally got it resolved - The customer service advisor had to raise an escalation case to the specialist team. Took a few days as they had to wait on information from Vodafone but got there in the end. 

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11 REPLIES 11
Barbarab6980
Regular

I have the same problem and I'm sitting here nearly crying, I'm going away tomorrow and need to be contactable

Tintin606060
Fledgling

Exactly same problem as me still not resolved over a week now