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on 06-14-2023 12:50 PM
Hi -
I am hoping someone can advise as to how I can resolve a porting issue.
I transferred my number from Vodafone to Three and started using the new sim on the 5th June.
I can make outgoing calls and send messages and my transferred number does show up on the receiver's phone.
However, anyone trying to call me gets an invalid number error and Im not receiving any text messages.
I've tried ringing three customer services several times but struggling to get anywhere with them as Im getting stock answers.
Can anyone help?
Solved! Go to Solution.
on 06-20-2023 12:15 PM
Finally got it resolved - The customer service advisor had to raise an escalation case to the specialist team. Took a few days as they had to wait on information from Vodafone but got there in the end.
on 06-15-2023 03:53 PM
I have the same problem and I'm sitting here nearly crying, I'm going away tomorrow and need to be contactable
on 06-15-2023 09:54 AM
Exactly same problem as me still not resolved over a week now