Porting Issue - Incoming Calls / Messages

[aqm5181]

Hi - 

I am hoping someone can advise as to how I can resolve a porting issue.

I transferred my number from Vodafone to Three and started using the new sim on the 5th June.

I can make outgoing calls and send messages and my transferred number does show up on the receiver's phone.

However, anyone trying to call me gets an invalid number error and Im not receiving any text messages.

I've tried ringing three customer services several times but struggling to get anywhere with them as Im getting stock answers.

Can anyone help?

[Tinman]

How did you guys get on? I'm only on day 2 with the same issue but it is really concerning me seeing how long things have dragged out for some of you 

[SarahB]

I am having the same issue but I transferred internally with three from a physical sim to esim. Been nearly 2 months and I haven’t been able to receive texts or phone calls. I have been in contact with Three customer services 6 or 7 times and am getting no where. Wish I had moved to a different company, so upsetting and disappointing. 

What is more frustrating is that they haven’t been able to get my phone working but they keep billing me. 

[BLovell]

Same problem here, have been told it has been escalated 4 times..... probably being lied to at this stage

[aqm5181 · Accepted solution]

Finally got it resolved - The customer service advisor had to raise an escalation case to the specialist team. Took a few days as they had to wait on information from Vodafone but got there in the end. 

[JohnD]

Hey @aqm5181 

I'm really sorry to hear that it's taking so long for your number to transfer over. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

[Mase]

Same issue powering in 2 numbers from EE, wishing I hadn't come to 3 now...

I rang Customer Service and they say it will take 72 hours to resolve FOR SOMETIING THAT I WAS TOLD WAS ALREADY COMPLETED. 

Thisni really poor service and if it's not resolved I shall be cancelling my contracts within the 14 day cancellation period. 

What can you do to help please?

[PeteG]

Hello, Mase. 

It's disappointing to hear that you've had issues after porting in. There isn't anything that can be done to accelerate the process, sadly. 

Resolving the issue requires the previous network to send Three the porting files. That process would be started by Three when you notified that team. How fast things are depends on how long it takes the other network to send over the data.

I hope you don't have to wait much longer. 

Pete. 

[Tony2]

I'm now 10 days into a similar issue between Vodafone and three...exactly the same. I've escalated the issue and days are going by...what do I do?? I'm losing work here...

[Zubs]

Hi John, 

I have the exact same issue and need it sorting out desperately. Could you look into this please.