Porting Issue - Incoming Calls / Messages

[aqm5181]

Hi - 

I am hoping someone can advise as to how I can resolve a porting issue.

I transferred my number from Vodafone to Three and started using the new sim on the 5th June.

I can make outgoing calls and send messages and my transferred number does show up on the receiver's phone.

However, anyone trying to call me gets an invalid number error and Im not receiving any text messages.

I've tried ringing three customer services several times but struggling to get anywhere with them as Im getting stock answers.

Can anyone help?

[SarahB]

I am having the same issue but I transferred internally with three from a physical sim to esim. Been nearly 2 months and I haven’t been able to receive texts or phone calls. I have been in contact with Three customer services 6 or 7 times and am getting no where. Wish I had moved to a different company, so upsetting and disappointing. 

What is more frustrating is that they haven’t been able to get my phone working but they keep billing me. 

[Tinman]

How did you guys get on? I'm only on day 2 with the same issue but it is really concerning me seeing how long things have dragged out for some of you