Whole network speed issue

[Griz]

Having contacted 3 two weeks ago and being reassured that recent work had been carried out locally, I’ve had to contact them again today for an update. The previous advice was that the issue had been resolved and to keep restarting my devices to see the speeds return to normal. This hasn’t happened.

Today I’ve been told that it’s now a nationwide issue and the only advice is to wait for the issue to be fixed. 

What I would like to know is, having already waited 2 weeks and still paying for a service which has seen my speeds drastically reduce from 100s mbps to 20-30 if I’m lucky, how long am I expected to wait before I can cancel my services without being charged a cancellation fee. I’m already seeking alternative options from other providers. 

[Griz]

Forgot to add, network status still states no known issues even though the ‘work’ carried out yesterday hasn’t fixed the problem. 

[Midnight54]

Yup whatever work they were scheduled to do yesterday clearly had nothing to do with the issue that's being going on 17days now, especially changing status from working on the tower to no issues reported, so after all this time and despite all the info in my own post has it even been looked at, an likely fobbed off with "it must be the other issue".  Unless sorted by end of tonight booking with Grain tonight or tomorrow I think

[Midnight54]

Local tower now connected again,Hopefully not a sign that the work is finished as unfortunately same speeds, around 8-10mbps single stream.  Will monitor, no option but to 

[Midnight54]

The router has now connected to 4g+.  For my house this indicates we're connecting to the mast around the Brus sort of area of (I could confirm with the Cellmapper app if I went out)  .. unfortunately yup we only get 1 or 0 bars for that and lucky if a page even loads.......... however it is a positive hope that they may indeed be working on our mast by the golf course right now

[Midnight54]

 

 oh and this is how bad the speed gets late at night last night, even slower than the daytime 

If do speedtests make sure to set the test to single stream else get skewed results which may have temp given the 380mbs when single file would've been less than a tenth of it

[Angels]

We have the same issue here on the Isle of Skye so does like a UK wide problem.  Hope they fix it soon.

[Midnight54]

Based on your other post, you state a signal problem.  Assuming you're on low signal strength bars I don't think that is the same issue as we have a strong signal still

[Midnight54]

Sounds like my issues gone from typically 6-800mbps to 15-20mbps, 30 at the absolute best on some tests. About 200-250m from the mast with line of sight.  Some sort of capping going on, you can get a bit more speed out of it if you eg download more than 1 file at a time or in blocks, the limit is per filestream, And then the last 24hours or so to more like 2mbps. Very little updates, I did receive a call back end of last week, a bit broken english so wasnt too easy to understand but basically they said theres a problem (without saying what the problem is or how long it would take to fix) and if I'd like to cancel immediately.......well obv if I do that I need to make some arrangements first for an alternative for work (which I may for 900down/900up for about £3 more).

The infuriating thing though is where is their statements if its nationwide, and their postcode checker still reports as if no issues at all across all the houses near the mast that I know are affected

[Griz]

Do you live in Hartlepool too? That sounds exactly like my situation. I specifically asked if it was a nationwide or local issue 4 times before they eventually conceded that it was the whole uk. I also asked how long I should continue to wait but they were unable to answer. I also asked what the actual problem was but they didn’t attempt to respond to that.

Sounds like your alternative is grain. Which happens to be my go-to too. Seeing that I have 2 x 3 home broadband routers I’ll actually save money but also get half price for 9 months. Would be a fool not to give them a go 

[Midnight54]

Yes same town, I made a post about it previously  here https://community.three.co.uk/t5/Broadband/Broadband-near-unusably-slow-the-past-several-days-since-...