Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
I’ve just spent a couple of hours on the phone to my company’s IT department and they’ve summed up the issue quite well: User has got a new Three router, that all their devices have connected to. However, their work laptop connects but is unable to a...
The following message has been displayed on the status checker for several weeks. The coverage checker says there's a good 4G service in my area but it's no good indoors and very slow outdoors. Is there a fix time planned?Thanks"We’re fixing an issue...
I'm using my mobile phone with a hotspot to connect my computer to the internet. When I try to use FTP client to upload or download files to my web hosting server I get disconnected every few seconds to a few minutes. The same happens when I try to l...
I am in France, using the go roam at £2/day . I have a spend cap of £30. I have been here 2 days and reached the spend cap. I am being charged 42p for each text message. I have also seen that I have been charged for some data events. I have nearly 90...
Hi, I'm going to travel in the EU later on and I want to make sure I've made the correct selections in the Connections menu on my Samsung Galaxy A40 (Android 11).In Settings > Connections > Mobile Networks > Data Roaming, there are 3 options: Disable...
Hi all,So it has been my first day trialing three, it hasn't been a good experience. So started off fine had 5g at work instead of the 4+ I was used to with EE, but then the dreaded issue and why I left three 7 years ago, I had full strength 5g signa...
I am travelling to Orlando soon. What’s the cheapest way to be able to use my phone for local calls, messages etc?
Hi,I am looking at leaving extremely expensive also known as EE, at the moment I'm trialing a three paygo SIM card as I was with them 7 years and I would say it was a C+ experience, (biggest issue was network congestion in big cities) so I just put a...
So both mine and my housemates playstations have stopped connecting to the 5g hub on the same day. I rang up and three are trying to pass the buck onto playstation which is impossible as it works when tethering to an iphone and the fact that both pla...
Hi,I suddenly lost internet access on mobile. I have tried everything including a full factory reset.I even tried the sim in 2 other phones & got the same problem. I contacted 3 via chat & they sent a new sim. This worked for about 2 days then it sto...
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