Can’t access ‘my account’ page in the three app.
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on 09-15-2024 10:43 PM
My page loads blank when I login into the my account page on my app. Any pointers?
using an Iphone 13, had restartes my phone, updated ios, cleared cache and deleted/ reinstalled but it seems that the problem persists.
- Labels:
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Accessibility
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Anything else
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My plan
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My3 App
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on 10-01-2024 03:04 PM
Hey everyone,
I'm sorry for the disruption this is causing and can reassure you all, our teams are working hard to resolve this.
If anyone needs assistance in paying a bill, adding a Go Roam pass etc, please pop through for a chat with our Customer Service team in the meantime.
Thanks,
Kate
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on 09-28-2024 05:33 PM
im also having this problem on an iphone 7!! i have tried everything like safari and even putting the sim into a different phone, nothing has worked and ive been trying since last week. why hasn’t this been fixed yet???
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on 09-30-2024 09:40 AM
Same issue both safari chrome and 3 app can’t log in ???
iPhone XS Max
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on 09-28-2024 04:05 PM
Hi, I’m having same issue. Also on an iPhone 13. Not loading in the 3 app or in Safari/Chrome. Been like this for a while but very frustrating now I’m abroad and can’t buy data!
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on 09-28-2024 07:24 AM
I’m also having the is trouble on an iPhone 6s. I cannot login through the website as the blue dots spin and through the app it’s just a white screen. I’m debating whether to go into my local store to see if they can help.
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on 09-28-2024 04:04 AM
I’m having the same problem, I had a text to say I’ve used 80% of data and can’t keep an eye on what’s left. Very frustrating
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on 09-26-2024 08:20 PM
Also same with me on iPhone 12. Is this going to be sorted soon? I need to access my account to buy data as I’m abroad. Thanks
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on 09-26-2024 11:14 AM
I'm having the same issue. I'm new to Three and have an iPhone 11 - wondering if that's already too outdated.
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on 09-26-2024 11:15 AM
Also when I try use browser, it just comes up with the digital assistant page and won't let me see the main page so I can't access my account at all on my phone.
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on 09-26-2024 11:14 AM
Hi everyone,
Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?
Thanks,
Jonathan
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