Can’t access ‘my account’ page in the three app.

[Shahmishahrir]

My page loads blank when I login into the my account page on my app. Any pointers?

using an Iphone 13, had restartes my phone, updated ios, cleared cache and deleted/ reinstalled but it seems that the problem persists.

[mattkirk]

iPhone 12 Pro. Still having this issue.  Going into My Account doesn’t work on browser or app. Tried it on Safari and Google

[PeteG]

Hello.

That's not so good. Could you confirm the steps you go through in order up until the issue you have, and confirm what happens instead? 

Can you also try accessing My3 through the web via a PC or laptop and confirm if that works?

Pete.

[GBVR]

iPhone 6s. I still can’t access through the app and through Google (three uk) on my phone. The issue is still occurring. 

[Melli2]

Installing the latest iOS solved it for me. 

[Lydia7]

I am having the same issue, iPhone 13, has this been resolved yet?

[KateS]

Hey @Lydia7,

Our teams are still working to resolve this issue.

We've had reports of a few users updating their iPhone software which has allowed them to access the website and app. If you having any updates due, I'd recommend installing them and giving this a try.

I'm sorry for the disruption.

Kate

[KateS]

Hey everyone,

I'm sorry for the disruption this is causing and can reassure you all, our teams are working hard to resolve this.

If anyone needs assistance in paying a bill, adding a Go Roam pass etc, please pop through for a chat with our Customer Service team in the meantime. 

Thanks,

Kate

[destroy]

im also having this problem on an iphone 7!! i have tried everything like safari and even putting the sim into a different phone, nothing has worked and ive been trying since last week. why hasn’t this been fixed yet???

[Julianfse]

Same issue both safari chrome and 3 app can’t log in ??? 
iPhone XS Max 

[Courtney]

Hi, I’m having same issue. Also on an iPhone 13. Not loading in the 3 app or in Safari/Chrome. Been like this for a while but very frustrating now I’m abroad and can’t buy data!