Can’t access ‘my account’ page in the three app.

[Shahmishahrir]

My page loads blank when I login into the my account page on my app. Any pointers?

using an Iphone 13, had restartes my phone, updated ios, cleared cache and deleted/ reinstalled but it seems that the problem persists.

[Jonjo]

I'm having the same issue, blank when I log in on the app, when I try via the website some blue dots going around in a circle but doesn’t load, mines an iPhone 13.

[JonathanB]

Hi everyone,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan

[Andymac]

I am also using iPhone 13 and not able to log on via safari or app. Have done all that has been suggested. Has been like this for a week now. My partners works on her iPhone which is a 14 

[Anne1955]

I have gained access to my account in the app by downloading the update from apple IOS 17

[rfarrell]

I'm having the same issue. I'm new to Three and have an iPhone 11 - wondering if that's already too outdated.

[rfarrell]

Also when I try use browser, it just comes up with the digital assistant page and won't let me see the main page so I can't access my account at all on my phone.

[Jardine_199]

Also same with me on iPhone 12. Is this going to be sorted soon? I need to access my account to buy data as I’m abroad. Thanks

[TraceyB]

I’m having the same problem, I had a text to say I’ve used 80% of data and can’t keep an eye on what’s left. Very frustrating

[GBVR]

I’m also having the is trouble on an iPhone 6s. I cannot login through the website as the blue dots spin and through the app it’s just a white screen. I’m debating whether to go into my local store to see if they can help.

[Courtney]

Hi, I’m having same issue. Also on an iPhone 13. Not loading in the 3 app or in Safari/Chrome. Been like this for a while but very frustrating now I’m abroad and can’t buy data!