Can’t access ‘my account’ page in the three app.

[Shahmishahrir]

My page loads blank when I login into the my account page on my app. Any pointers?

using an Iphone 13, had restartes my phone, updated ios, cleared cache and deleted/ reinstalled but it seems that the problem persists.

[KateS]

Hey everyone,

I'm sorry for the disruption this is causing and can reassure you all, our teams are working hard to resolve this.

If anyone needs assistance in paying a bill, adding a Go Roam pass etc, please pop through for a chat with our Customer Service team in the meantime. 

Thanks,

Kate

[destroy]

im also having this problem on an iphone 7!! i have tried everything like safari and even putting the sim into a different phone, nothing has worked and ive been trying since last week. why hasn’t this been fixed yet???

[Julianfse]

Same issue both safari chrome and 3 app can’t log in ??? 
iPhone XS Max 

[Courtney]

Hi, I’m having same issue. Also on an iPhone 13. Not loading in the 3 app or in Safari/Chrome. Been like this for a while but very frustrating now I’m abroad and can’t buy data!

[GBVR]

I’m also having the is trouble on an iPhone 6s. I cannot login through the website as the blue dots spin and through the app it’s just a white screen. I’m debating whether to go into my local store to see if they can help.

[TraceyB]

I’m having the same problem, I had a text to say I’ve used 80% of data and can’t keep an eye on what’s left. Very frustrating

[Jardine_199]

Also same with me on iPhone 12. Is this going to be sorted soon? I need to access my account to buy data as I’m abroad. Thanks

[rfarrell]

I'm having the same issue. I'm new to Three and have an iPhone 11 - wondering if that's already too outdated.

[rfarrell]

Also when I try use browser, it just comes up with the digital assistant page and won't let me see the main page so I can't access my account at all on my phone.

[JonathanB]

Hi everyone,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan