Can’t access ‘my account’ page in the three app.

[Shahmishahrir]

My page loads blank when I login into the my account page on my app. Any pointers?

using an Iphone 13, had restartes my phone, updated ios, cleared cache and deleted/ reinstalled but it seems that the problem persists.

[KateS]

Hi everyone,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[Mrhamilton31_]

iPhone 13 Pro Max 

this is a embarrassment for such a big company 

I have never know a phone network app crash for so long 

[mattkirk]

iPhone 12 Pro. Still having this issue.  Going into My Account doesn’t work on browser or app. Tried it on Safari and Google

[PeteG]

Hello.

That's not so good. Could you confirm the steps you go through in order up until the issue you have, and confirm what happens instead? 

Can you also try accessing My3 through the web via a PC or laptop and confirm if that works?

Pete.

[GBVR]

iPhone 6s. I still can’t access through the app and through Google (three uk) on my phone. The issue is still occurring. 

[Melli2]

Installing the latest iOS solved it for me. 

[Lydia7]

I am having the same issue, iPhone 13, has this been resolved yet?

[KateS]

Hey @Lydia7,

Our teams are still working to resolve this issue.

We've had reports of a few users updating their iPhone software which has allowed them to access the website and app. If you having any updates due, I'd recommend installing them and giving this a try.

I'm sorry for the disruption.

Kate

[KateS]

Hey everyone,

I'm sorry for the disruption this is causing and can reassure you all, our teams are working hard to resolve this.

If anyone needs assistance in paying a bill, adding a Go Roam pass etc, please pop through for a chat with our Customer Service team in the meantime. 

Thanks,

Kate

[destroy]

im also having this problem on an iphone 7!! i have tried everything like safari and even putting the sim into a different phone, nothing has worked and ive been trying since last week. why hasn’t this been fixed yet???