on 03-26-2024 11:42 AM
Absolutely disgusted by Three's latest money-grabbing scheme that forces game downloads after a Software Update.
As has happened with all software updates in recent months, when the latest Samsung/Android update happened this morning, Three forced me to review app suggestions.
I was irritated but expecting that, so went into it, unticked everything, and was about to Confirm, when I realised 3 apps didn’t have a box to untick and were called "essentials".
Sure enough, when I closed that menu, MistPlay, Solitaire, and Blackjack were slowly installed.
I immediately held their icons and uninstalled them again.
I have been carefully managing my storage and I have been avoiding new games for my mental wellbeing (to minimise screen time and distractions). It's annoying being asked about apps every update, but I can handle it. Being FORCED to take apps I don't want (presumably because Three gets a cut of the ad money) is horrendous customer service.
3 lessons for Three...
1. Stop forcing people to review games every software update - it's a stressor for people with limited digital skills.
2. Never force games and payment based apps onto people's phones. You are legitimising apps that look like scams (even if these 3 weren't) and are just asking for people to be harmed when they unwittingly get into difficulty.
3. I manage my storage. I manage what I need my phone for. Get your mits off my phone content 🤬
on 04-23-2024 01:49 PM
Final fact! 👋
on 04-23-2024 07:06 AM
I really (and respectfully) don’t think it’s an issue related to Three and if as @JonathanB suggests it’s a Samsung issue (I don’t know as I don’t use a Samsung device) then take it up with them. My own opinion for what it’s worth is just delete them as you would any other app you didn’t like. I’ve been with Three for a good while and really don’t recognise the issue you’re describing.
on 09-07-2024 08:20 AM
Except it is a Three issue because it comes from the Three app cloud. It has NOTHING to do with Samsung.
on 04-23-2024 08:23 AM
Hi, it is a 3 thing. After every update the 3 symbol appears at top of phone. You have to click on it to complete the update. When you click on it I opens 3 pages of apps, which all used to have a little tick box so you could decide if you wanted to download them or not. Except this latest time, when 3 games had no tick boxes and couldn't be stopped from automatically being downloaded. Wasting my time, my data and my patience. If you don't have the issue, that's wonderful! I do have the issue, I see it as an issue and I came to this forum hoping to find a fix for that issue, not a load of people "defending the man"! with nothing to really say that can help.
Kind regards G.W.
on 04-23-2024 11:58 AM
I’m certainly NOT “defending the man”! Let’s get that perfectly straight. I’m simply saying I don’t have the issues you describe (Fact); you’ve had it suggested to you by a moderator that it’s likely to be a Samsung issue (Fact) and do I think you’re making a mountain out of a proverbial molehill,yes I do. (Final fact)
