Trade in payment not received - scam

[Mary7]

Still not received payment from phone trade in. 
The payment was released on 19th October. 
They say wait 5 days it’s now been 13 days.

Anyone else having the same, it says on three website quick pay out 😂😂😂 not impressed at all. It’s false advertising 

Contacted customer service they say it’s coming but can’t say when. It’s ridiculous 

[KateS]

Hey @LauraSimpson92,

I'm sorry to hear you've not received your trade-in payment and understand your frustration.

Have you had an email to confirm the device has been received or that the payment has been released? When did you send the device?

Thanks,
Kate