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Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

EDIflyer
Involved

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

 
I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

EDIflyer_0-1697984212494.pngEDIflyer_1-1697984219294.png

 
 

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480 REPLIES 480
Midnight54
Established

and I need to add accounts.google.com to the list

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EDIflyer
Involved

Out of interest are others having issues with The Internet Archive? 

For insecure (http://web.archive.org) I get the 3 Content Blocker message, for secure (https://web.archive.org) I get the usual ERR_SSL_PROTOCOL_ERROR 100% of the time.

Midnight54
Established

In browser web.archive.org is working for me.  I'll add it to the checker that I'm running.  Current update on that is approx 40% SSL failures on realdebrid by tar the worst performing.

Probably reddit after that with a mix of SSLerrors and timeouts, then pinterest and Santander.  This is with the 10x longer delay so has been over quite a period of time

 

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Midnight54
Established

Ran it for a few hours tonight, (bearing in mind this is the 5000 rather than 500 (I'm assuming in millisecond) delay between each try

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Once more today, Real-debrid is showing around 40% failure, Santander approx 5% (cant be bothered to work exact figures), 

And yet more days without any response from support on what action is being took

For those that volunteered to do testing for them, did any engineers actually get back to you?

bytespider
Involved

Nope, Nada, Not a Sausage. Thoroughly disappointed 

toaster
Active

I was asked to confirm what times I was available but the engineering team never confirmed. @JonathanB said they'd try to rearrange for the following week but I haven't heard anything - that was about 2 weeks ago.

toaster
Active

I've been doing some more investigations. My tests have been running daily. I won't list them all out but in summary I get failures on a number of sites - typically:

- Microsoft.com - around 3-5%

- My test https server (AWS) - around 2%

-wordpress.org - around 25-30%

- youtube.com, duckduckgo.com, amazon.com, s3.amasonaws.com - around 0.5-1.0%

 

I was away from home for half term which allowed me to test a few things.

My phone contract is with a MVNO that uses the Three network. As I was travelling I was able to run tests in multiple areas of the country (i.e. different masts) and compare the results against my home network (Three) and local fibre internet (2 different networks).

I found the following:

- I can see the same pattern of behaviour with the MVNO and the Three network regardless of where I'm connected to. The suggests that it's not restricted to a single mast and that MVNOs that use the Three network have similar issues (This may be an interesting avenue to escalate this issue).

- I ran a test at home (Three network) and at the same time the same test using fibre networks. I saw 0 errors on the fibre networks. I think this rules out an issue with the websites themselves.

- When travelling, I used my phone as the router rather than the NR5103E. I think this rules out it being an issue with the router (this supports previous investigations in this thread)

Midnight54
Established

Not been running any tests today but after switched off work vpn man its been incredibly bad today especially - sometimes taking half a dozen refreshes to load many pages.  @JonathanB  Come on man, why no updates on this

fashric
Active

The complete non-response to this issue has convinced me that when my contract is up, I definitely won't be renewing.

bytespider
Involved

I'm going to cancel mine too. I've already suggested to several friends and family members not to go with Three. I'd like to hear some other options from others that are considering cancelling or have cancelled and moved to another provider.