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Data Roaming Not Working Abroad

JamieHalliday11
Fledgling

on ‎03-14-2024 02:03 PM

on ‎03-14-2024 02:03 PM

Hi all, hopefully you can help. I am on a pay monthly package with data roaming included. I have an iPhone 15 but when I go abroad, I get no 4G/5G coverage and I'm unable to connect to the internet without Wi-Fi. I am still able to send texts and make phone calls but my data isn't working. Data Roaming is also switched on in the settings of my iPhone. Help!

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FraserC
Community Support Team
Community Support Team

on ‎03-17-2024 02:39 PM

on ‎03-17-2024 02:39 PM

Hey Jamie,

Thanks for getting in touch, and sorry to hear you're having problems getting connected abroad. We're keen to get this sorted for you! It sounds as though roaming hasn't been activated on your account yet. Are you able to view this on the app, or have you been able to verify this with an advisor over the phone or on live chat? If it is active, then it'd show available partner networks that you should be able to connect to.

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