Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Phon Wìfi

Can I use my phon network as a wfi for my wfi camera

New 4G MiFi Broadband - Can't Connect

Hi all,I'm a new customer with Mobile Broadband and received my Data Only SIM and MiFi 4g router today. However, I've been unable to connect and am getting a solid red light on the signal indicator of the router.For a bit of background, I've already ...

Not working

Hello I can’t call and my internet not working so I have 3G monthly plan

Multiple Data Passports

How do you buy multiple Data Passports in advance of travelling overseas?

How do Credit convert to data

I want to convert my credit to data

Hi

Hi I just bought top up over the phone and I can’t get data pack

Calls to disabled voicemail don't disconnect

Hi,I have bought a three PAYG sim for use while on a cruise. I won't be answering any phone calls while on ship to prevent callers from building up large fees. I also didn't want them to be able to leave a voicemail in case that also incurs a cost fo...

No 5G signal and 4G signal is 0.2Mbs in my area since a week

I'm with 3 on my mobile phone almost 12 years and have a 3 mobile broadband ZTE 5G MC801A for 3 years. Never had any issues with a signal in my place SW8 until 5G signal disappeared on 1/01/2024 from both devices and 4G signal dropped too low so I co...

Delete voicemail without listening to the end

Someone has left me a very long pocket-dial voicemail. Is there any way I can delete it without waiting to the end, so I can get on with my other messages?If not we have all just learned an amazing way to prank/annoy anyone who uses 3 mobile and may ...

Suspended Account

So Three have last night Disconnected my Sim. On the app and online it says no active lines and account suspended. I assumed this was down to me possibly missing a Payment however I’ve not received any notification of missed payment or warning of my ...