Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15228 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5632 Views
  • 2 replies
  • 3 likes

Esim

I requested for a digital esims and got the code and after put the code in to the phone to download the digital esim it comes up saying cants connect to the network so is there any problems to why it's doing that instead of downloading the esim on to...

Luke35 by Fledgling
  • 1194 Views
  • 4 replies
  • 0 likes

Unblock adult content

Please am not getting access to adult content . I tried logging in my card details but it’s not working so kindly assist me or give me access

Calls keep dropping and losing connection

It is now becoming extremely frustrating making or receiving calls.  After 5 mins or so the call drops and when connecting again it drops again and again.  Last time I spoke to Three they said they were doing some repairs in the area, but these are n...

Liz77 by Regular
  • 4279 Views
  • 11 replies
  • 5 likes

Why is my mobile network so bad all of a sudden? RM11

I don’t know if it’s because they’re phasing out the 3G networks, however, I can’t seem to get good signal in certain areas anymore. It’s so frustrating, usually I’d have great signal but now I have to look for public WiFi to get anything done while ...

I am not receiving calls from UK 0800 numbers while on Roaming

I am currently in Spain and roaming works fine in general. I can receive and make calls and texts within Spain and from and to the UK. However,  I was expecting an important call today from a 0800 number and they emailed me telling me that I was not ...

Tunjis by Fledgling
  • 986 Views
  • 2 replies
  • 0 likes

Customer service

Are the Three customer service operations outsourced to India? 

Preloaded sim

I have bought a preloaded sim but it says I have nothing when I insert it can someone advise what I need to do

Danny04 by Fledgling
  • 1459 Views
  • 5 replies
  • 0 likes

Mobile network

Hi Sir/madam My mobile network not working good I went some area it’s very bad service 

Voip Call Issues on Three network

I’m using third party app to make calls to abroad and I noticed when I’m connected with three mobile data then voip call is not getting connected so either I need to use VPN or I need to use second SIM’s mobile data.Is this known issue?

rky by Involved
  • 2049 Views
  • 5 replies
  • 0 likes

Voicemail deactivated but still call duration is there on others phone

I requested customer service to deactivate voicemail and they deactivated the same.Upon testing I found that when my number is off and I’m calling from other phone then it says nothing but call duration is started.I wonder if this result to have high...

rky by Involved
  • 1402 Views
  • 4 replies
  • 1 likes