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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 6780 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3501 Views
  • 2 replies
  • 3 likes

Data Roaming doesn't work

Been a Three customer for a LONG time. Roaming always worked prior to Brexit and the introduction of roaming fees. I cannot remember the last time it worked because for the last few years I've relied on the Vodafone data connection on my other SIM ca...

Port

I ported my number fro lyca to 3 yesterday but when people me their not reaching

Abigail by • Fledgling
  • 751 Views
  • 1 replies
  • 0 likes

Cannot send SMS to one number

I can no longer send SMS to my daughters phone get instant message failed to send when trying . I need to as she often has data off . Her phone can send to me and other people I can sms fine . Can’t find a fix with Apple who say it’s a theee issue . ...

Go Roam Around the World

In Go Roam Around the World destinations outside of Europe (USA, Australia,  Hong Kong etc) Three customers cannot call numbers in the country they are in, without being charged £1.40 per minute. These types of calls aren't included in the £5 daily c...

Unknown data usage

Hi, I wonder if anyone can shed a bit of light on whats happening with my data usage.I received a text saying that my data was running low.  This never happens as I hardly use it.  I have 12gb per month and on average use between 4-5gb.  I have check...

Gina by • Fledgling
  • 1558 Views
  • 5 replies
  • 0 likes

Loss of 5G Network

I have a Samsung S23 Ultra, up until Three had issues with total Network Failure last year I used to get 5G coverage almost all the time, since then I do not get 5G in any areas, is anyone experiencing this issue.

Three 5G Mast Still Not Switched On

Hello Can anyone on here please let me know when three will switch on there new 5G mastPost Code of location where the 5G mast is TW14 8BP Cabinets were put in October 2022 then 1 year later October 2023 5G mast was put in the ground latest on the 5t...

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