EE provide this service: why not Three?

[Anonymous]

There has been another outage in my home postcode today. As I rely on data and calls for my job I am substantially out-of-pocket. Again.

When I was with EE in the past, they always texted in advance of any planned maintenance (and today's outage is planned maintenance by Three), so that at least customers were forewarned and could mitigate loss of earnings.

Whenever this happens I point this out to CS on Live Chat. They say they will feed it back. But nothing ever changes.

Three are a great network in many respects, but in this area EE are beating them fair and square.

I managed to wrangle a measly credit from CS after an hour on Live Chat, but it in no way compensates for loss of income, or should I say multiple losses of income over multiple similar events over the months/years.

Come on Three! Do what EE do and text customers in advance, when they know that there will be planned maintenance in a particular postcode.

Thank-you.

[Anonymous]

O2, Vodafone and EE all have links to Report A Fault on their networks electronically.

Only Three doesn't.

With Three you have to set aside a few hours to go on Live Chat or phone them.

[Anonymous]

Once upon a time EE were better. These days, Three equal or better EE in many respects, although not in the aspect described in my original post.

Three are not necessarily cheaper than EE any longer: it is more difficult to get deals and bargains these days.

[Clever-Trevor]

Should have stayed with EE. 
( three is cheaper & thus no thills, or sms when anything is wrong. )

[Geluk]

As Judge Judy often says "MOVE"!!