Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[PeeBee]

Thanks, but I'm an electronics professional. My 5G phone sometimes gets a 3G fallback signal (a sign of desperation), but then suffers pdf authentication failure. Three are in total disarray at the moment.

[PeeBee]

pdp not pdf, crappy spellcheck.

[Daryl]

Yes, I’ve tried everything for turning phone on and off to airplane mode even taking my Sim in and out but sadly I think the only thing we can do is wait and complain til it’s sorted. 

[PeeBee]

I meant yesterday evening and this afternoon.

I generous refund is in order, assuming it ever works again.

[Daryl]

Agreed!                              

[MZone]

Luckily I haven’t been affected. I’m just relaying what 3 are saying. I’m a customer the same as you. 

[PeeBee]

Yes, I know, my anger is directed at Three, except it is impossible to contact them by chat or phone. The world's worst mobile network, I'm switching next time.

[Joshuapalumbo]

Main point: can I cancel my contract without penalty due to terrible service for months on end

With three being down again it is really disrupting my lifestyle. I have asd and need to regularly speak to my social worker, doctors and I haven’t been able to the past three days because three is down. It’s like every month three just goes dark for a day or two then is back. I’m in a pay monthly sim plan and always pay my bill (sometimes late and sometimes in parts due to col) and I believe I’ve paid seven or six bills so I’m just over halfway through my twelve year contract. I don’t want to stay with such a terrible network. The signal by me is always one bar, so it’s useless me paying for unlimited data when I can’t even use it. Can’t get WiFi so it’s my only source of internet. Half the time it can’t even load a page on google. can I cancel and change to a different network without being charged a cancellation fee?

[sc1999]

Try contacting the accessibility team.

Vulnerable Situation Support - Three

[Anonymous]

I doubt very much if they’ll let you cancel without penalty but I could be wrong. You raise various issues in your post which can only be resolved by calling customer service and I recommend you do that sooner rather than later.!