Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Stuck with no service and unhelpful support on 1st trip abroad with Three - please help

Dear community, I am abroad (Netherlands), stuck without data services and unable to make calls or send texts. Really need help with getting this resolved. This is my first trip abroad after joining 3 in June and going through a nightmare number port...

Wifi Calling Enabled - Works Intermittently?

During the past month or so I've noticed an increasing amount of problems with WiFi calling.I'm just off the phone with the 3 Network folks in India, during the call I was experiencing very regular audo dropouts lasting several seconds. The call does...

I can’t make calls or text message

Hello, I’m unable to make calls or text which is included in my package

Unable to access certain websites

Hi, I am not able to access any website ending edu.gm on Three network.ERRORSafari: can’t find the server Chrome: this site can’t be reached Apple Support confirmed no problem with device. Able to access the websites via other networks and WiFi (fam...

Best solution Split port issue

It came to my attention on 18th August 2023 that there was an issue with being unable to access some of my voicemail messages.Through further diagnosis I was able to determine that this only happens when someone calls me from EE. If someone from EE c...

Number Porting

I had to open purchase a new sim on my new contract and have been told I can't switch my number to it as they're both on 3 contracts. I've been advised to switch the old one to a PAYG and then switch it across to the new phone.Is this really the only...

Data

How can I activate my data

Charged for a call i didn't make

HiSo i recently had a charge for out of allowance call from my mobile. However, i didn't recognise the number so queried the charge. The call was made to Morroco but i don't know anyone in Morocco. I was just told it must have been a friend or family...

Can anyone recommend a free PAYG SIM on another network?

My current 24-month contract is ending and I want to switch to Three's PAYG as bizarrely, it offers the best deal if you frequently travel abroad. I got a free SIM and was all ready to switch my number, but was told via webchat that they don't suppor...

Bad coverage Pembrokeshire

Is anyone else around Pembrokeshire having issues with their coverage? I barely have any signal, it's always on H+ never finds 4g or even 3g, internet keeps dropping every 5 minutes, can't make calls because it keeps cutting me off! I don't want to b...