Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

No mobile data

Unable to access mobile data! Ever since the re-registration it always keeps asking me to sign in. Called customer service, they kept telling me it's fixed but nothing's changed. My account also shows a depleted red bar when I should have an unlimite...

New Voicemail System Update

I have a couple of Three numbers and one of them has now got the new voicemail service, which appears much better than the previous one. The other number still has the alternating male/female voice voicemail. How do you get the new voicemail system? ...

3dafone latest merger news.

Latest on 3 - Vodafone merger. No surprise that EU regulators do not care as this is a UK only issue.BRUSSELS (Reuters) - Vodafone (NASDAQ:VOD) and CK Hutchison's $19 billion mobile merger in Britain does not pose any competition concerns to EU antit...

Register

Hi, I can not registry my phone number. Thanks Ales W.

Best solution Voicemail

Have had an announced migration to a new Three voicemail service overnight and I have to say it’s infinitely better than its previous incarnation. In particular it supports HD voice so the call is super clear and waves goodbye to the two person annou...

Only getting H+

Hi. This week the coverage in my area improved a I was able to get 5g indoors for the first time. Now my whole town can only get H and H+. I've been different parts of town. Also the coverage checker reported no issues.3G and H/H+ is supposed to be s...

Number transfer problems pls help!!

On 8th Oct I went to the store to upgrade my old iPhone SE to a 5G phone (behind the curb, I know). I also changed my plan to fit the new phone, and was told by the advisor that the best thing was to grab a sim, and then three would carry over my num...

New mast not active after 6 months

A new mast was installed in the GU12 area quite a long while ago, and there's still no service from it. How would I go about finding out what's going on? Thanks for any advice on advance

Fix my Network

I got 3 sim base on recommendation but the network has been scrappy since day 2 and it's very frustrating. The network in my area at Mansfield is very poor.

Phone not working abroad in UAE

My mobile is not working abroad, I have no ability to call, text or use data at all, despite me purchasing a data add on. I landed in the UAE on 27th. I need my phone for work and to contact home whilst abroad and I can’t do anything on it unless I a...