Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Transferring a number to a new three contract

Here's the situation...My contract is up for renewal, but Three can't offer a competitive contract with the phone, data and contract length I want (unfortunately not even close).Instead, I've found a third party vendor that offers a significantly bet...

Iphone 12 still showing temp number after number ported

My old number has been ported successfully, but my iphone 12 still shows the temp sim number in settings and for imessage and facetime. i have restarted the phone multiple time.

Deactivate voicemail

Hi,I’ve had many phone providers over the years but i can’t believe its impossible to deactivate boicemail with 3.I did the online chat recently and was tokd it would be deactivated, i even got a confirmation message the following day. But its still ...

Sms text not receiving from gmail and tfl

Hi Teammy phone is not receiving sms from gmail and tfl. Since i have moved from EE to three. Please can someone help? Thanks

Question about porting problems

Hello,I moved to Three recently and on Dec 11 my number was supposed to port. Something happened and I could then only make phone calls. If anyone rings me a message says "this number is not valid". Texts cannot be sent or received.Initially I was to...

News on whether the 200mb per month reward SIM is coming back?

As of Monday for me, my 200mb Data Reward free monthly data allowance stopped working when I was told to re-register. This was supposed to be continuing "for life" to existing members. A thread was made here two months ago but there seemed no update ...

WHAT IS EATING UP MY CREDIT

Hi......70 years old pensioner going off my head with my recurring 3 problem. On PAYG, top up £5 every few months...dont spend my credit much as use free wifi, free Whatsapp, make very few to none calls or texts. After again complaining to 3 about my...

Unable to text US Android phones with iPhone 14 Pro (purchased in US)

I am unable to send any texts (words only) to Android phones in US, since joining 3 Phone plan. iPhone 14 Pro has 2 eSIMS - I am able to text other iPhones (US and UK) using either my US or UK phone, but not able to text Android phones with either nu...

IPv6

I have been wanting to use IPv6 for years now, ever since it was being trialled on Three, but the last time I asked about it from the high level Technical Team I was told that the masts in my area do not support it and I would have to wait until they...

Go roam activates automatically without any chargeable event.

Hi,So I am using my phone abroad in one the Go Roam Around the World destinations.Every time I turn my phone on which is usually once a month I am getting charged the 5 pound a day fee ?BUT I am making no chargeable event ? Im using a eSim with iphon...