Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[Daryl]

It seems everyone is having issues connecting today. Has anyone been able to contact Three at all? (Using another person’s phone of course) I’ve not been able to get through, phone just keeps ringing and just had the most dysfunctional live chat with a bot! What the hell is going on with their services?? Give us a response ASAP please, some of us need our phones to be able to do our job!! Got  clients I have to talk to/email before 8pm and only have my phone on me at the moment! If this affects my work for longer, you’re losing a 5 year+ loyal customer. 

[PeteG]

Hello. 

I know for anyone who has been impacted by the issues, it will have been a frustrating time for you. 

Services have been gradually returning for those who were impacted for a little while now, so you should be back to normal soon if you aren't already.

You can try putting the phone into airplane mode and then back again (restart if it's a Hub) to get things moving along. If anyone is having issues with personal hot spot advising them to contact Three, even after the previous step, then try resetting the network settings on your device instead. 

Pete. 

[ElaM]

I have been without WiFi since Friday evening. In NP7. When will this be fixed?

[JayJayJay]

According to someone on another post, the best way of getting info etc is on Social Media.

If everyone goes onto Social Media and complains then they have to come up with an answer

[Daryl]

Perfect, I’ll see you there lads!

[MZone]

From social media: Our engineers are working hard to fix the intermittent issues some of our customers are experiencing with our network. We apologise sincerely for the inconvenience this is causing.

[PeeBee]

Intermittent? Get real. No connection at all this evening and all this afternoon.

[MZone]

Have you tried restating your device?

[PeeBee]

Yes, tried everything. It's not my device, down detector says it all: https://downdetector.co.uk/status/3/

[MZone]

Sometimes if they fix something you have to restart your device for it to work. I would recommend you switch your device off and on every hour until it works again and 3 have fixed the issue.