Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[MZone]

From social media: Our engineers are working hard to fix the intermittent issues some of our customers are experiencing with our network. We apologise sincerely for the inconvenience this is causing.

[Shring]

Thanks MZone.  I don't have social media accounts.  The service status for my postcode also says no problems have been reported, hence my post.  Fingers crossed it's the Three network problem that is the cause.  Cheers·

[Shring]

So, where does this leave my problem?

Three UK

@ThreeUK

Following an issue with our network yesterday for a number of customers, services have now recovered. We apologise for any inconvenience caused.

7:16 am · 10 Feb 2024

twitter.com/ThreeUK/status/17562154934996870884

[ElaM]

I have the same issue in NP7. Customer service don’t answer and the chat assistant is useless. I’m trying to find out in there’s an issue in this area. 

[Shring]

Thanks ElaM.  How do I contact Home Broadband support?

I tried to login to my Three account and it sends a verification SMS to my SIM, which is in the router, which cannot connect to the network.  Brilliant idea that ...

[mattjw70]

Same problem in DL4 shildon co. Durham

Any advice would be appreciated

Thanks 

[Shring]

Thanks mattjw70.  So it looks like they have not solved the problems then, despite their Tweets to the contrary.

[neil4364]

Same here, S63 South Yorks. You are not alone.

[Shring]

I finally got through to Three support yesterday evening.  It turns out that after I took out & re-inserted the SIM card on day 1, I had put it back in the wrong way round!  So, I had a brief outage to begin with, that was probably sorted early on, but the rest of the downtime was because of my own finger trouble!  Good luck everyone else.

[Shring]

Monday 12 Feb, 10:30 am & the red network light on the 5G router has returned.  No internet access again. Joy.