PlayStation network won’t sign in on hub

[thenorthend]

Hi, feel like I’m hitting my head against a brick wall with support. Had the 5g home hub for 2 months and no issues (only get 4g though in my area), suddenly today PlayStation won’t sign into my account. Initially thought ps network is down, no one else reporting it, reset router, PlayStation etc. no joy, then tethered PlayStation to my iPhone 12 mini (also with three on 4g).

Support literally don’t even understand the issue, saying issue is my end when proved it isn’t by signing in no problem tethering to phone, every other device and thing works at home; internet Netflix etc….so what. Have three changed to make this break?

thansk

[Brownies]

We have the ZTE MC801A.

thanks 

[Dann2000]

Hi

My model is the MC801A

[JonathanB]

Hi @thenorthend,

Thanks for sharing this fix. I've raised feedback from you and some other customers that have reported issues with console gaming recently. Hopefully this advice is of help to others whilst we find out what the root issue is.

If you use the "Accept as Solution" button on your reply that has the links and instructions, this'll promote your thread in search results, and should make it more visible to other customers that are experiencing similar issues.

Thanks,
JonathanB

[thenorthend · Accepted solution]

If anyone cares, I figured it out finally by googling 8.8kbps as I knew this was the problem.

so using these search results from Google:

https://www.ispreview.co.uk/talk/threads/crazy-low-three-5g-hub-upload-8-8kbps-but-only-on-some-devi...

https://community.three.co.uk/t5/Network/Three-APN-Settings/m-p/5373

i changed the APN settings in the hub admin page from the address 192.168.0.1

If you’re on a mobile device you need to change the webpage from mobile to PC view then in the centre of your page you will have a title of “my router”, 4g+ should be toggled on then choose settings, then the bottom option APN. Then from mode auto to manual, and basically I added a new profile, named it 3 (though it’s just a name so doesn’t matter), PDP type is defaultly selected at IPv4 then in the APN field I just typed three.co.uk, authentication is none and username and password is none.

Hope this helps someone, my question is now why did this just suddenly happen today? Will this change again in future? And why don’t support have a clue about it at all, and try to blame me or Sony when it’s obvious it’s not the problem, since I told them repeatedly I can use the PlayStation with other internet sources. Goodnight!

[Mears23]

Thank you so much, can't believe I had this issue well over a year later. Really poor how a fix wasn't provided to us straight away.

[Katiehughes11]

This fix works to connect smart TV to internet too! 

[Katiehughes11]

This also works for connecting to smart TV!

[JonoB]

Thank you @thenorthend!!

[Chris_james]

Thanks man.

Exactly the same thing happened to me on the same day as you. Three are so useless. Said they'll forward my issue to broadband technical support which takes two days and then they'll fix it. Surely should know this is the issue. But thanks to you, I'm up and running again. 

Cheers.

[MCTurtle]

I had the issue occur Tuesday February 28th. I woke up and my Echo Dots/Alexa wouldn't work. When I got home in the evening I discovered I couldn't connect to PSN. These APN changes have got me back online, thank you!

Also, I contacted customer services via phone and chat and they just were a cycle of nobody actually being helpful and similarly to the experience seemingly of most - it was my Echo and PS5 at fault. Ridiculous.