Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15170 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5580 Views
  • 2 replies
  • 3 likes

Voicemail

I want to TURN OFF my voicemail. I've dialed 333 went through all the options and still could not do it. I've also gone into the local "3" store and they could not do it either..........I really need this turned off ASAP please

zuma3009 by Fledgling
  • 1904 Views
  • 2 replies
  • 0 likes

CT9 Mast Issue Work

It's been going on for well over a month and internet speed at times are as low as 3Kbs, old dial up modems were faster. So is there any hope it will be finished anytime soon? Is it an "Issue" as the status page says and isn't really being fixed at a...

crambie by Regular
  • 5737 Views
  • 14 replies
  • 0 likes

Sim

Please I do I change my lebara number to three

Daily DNS Errors (5G ZTE Router)

Hi,I've been having daily and reoccurring DNS Errors with my ZTE 5G Router, I don't know what's even causing it, it was happening even on the default settings for DNS, and I'm aware that the Router needs too connect too the DNS Servers too translate ...

KJW1996 by Regular
  • 5336 Views
  • 7 replies
  • 1 likes

What ports are blocked?

I am trying to use steam link which uses the port 3478. It won’t connect using mobile data but it will using wifi.I have tested the port on https://www.yougetsignal.com/tools/open-ports/ and it says the port it closed. Is there a reason for this?

Voicemail problems

Hi normally my voicemail was off now i am receiving lots of voicemails texts can you please stop thanks