Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Roaming outside the UK

When I went to France before, I wasn’t able to use the Internet at all. I made sure that I had activated the SIM before leaving the UK and had sufficient date allowance. I’m going to visit Switzerland at the end of this month and don’t want to face t...

problem with network

Why not join the network!! What's the problem? (I don't understand at all) Normally 4-5 days can use internet. When the network disappears, it's quiet!!

No WiFi calling option

Hi all, I have an unlocked LG G8S ThinQ mobile. Strangely there is no WiFi calling option on my mobile. Three tells me that my phone is not compatible with Three's WiFi Calling service and that I should to contact LG for software or firmware to e...

No internet connection

I have enough data but i could not connect to internet i just registered for 16 gb right they confirm by text they send another text saying that i run out of data where in i just re new it...

Rings before Voicemail

Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks

Not able to make calls or use data in France (roaming is switched on)

Hi, I am in France and my phone will not allow me to make calls or use data. Roaming is enabled and

No internet connection on mobile data

Hi, I have enough data, but have no internet connection on mobile data. I am on 4g. I have checked but there are no network issues where I am. I have turned airplane mode on and off, shut down and restarted my phone, but no luck. 3 Live Chat is not a...

Can’t make calls in uk

Hi, I’ve just tried to make calls on my unlimited calls/text contract and nothing connects and I get automated message saying ‘ this is a special announcement , you can no longer dial calls to 153? Can anyone help?thanks

Home Booster Signal Box turn off

I got a text from you last week informing me that you intend to switch off the Home Booster Signal box saying they are no longer needed. Well I’m sorry to say I need mine as without it I don’t get a signal, even with WiFi calling enabled on MY phone ...

Misleading contract

I signed a new contract sim only on April I was told when asked that they will be no roaming charges now I realised when in Europe three network is charging me £2 per day van i cancel the council for misleading contract information?