Please Help Split Port

[jmacp]

Hi

Moved to 3 from Spusu this morning I can only receive texts and call from the 3 network and its mvno's.

I cannot get call or send texts from anyone else pleasse help!

Thanks

John

[Dburns80]

With the amount of people having the same issues and not very confident this is going to get sorted!! Hence posting on here 

customer service isn’t the best 

[jmacp]

Hi

I reported it on Tuesday and I am still suffering ATM

Thanks

John

[mttyos]

Hi, looks like we both are having the same issue. My number was supposed to be transferred on 12/04/2024 and since then I can't receive any calls or messages on my Three sim. My Lebara sim still appears to be active and gets sms messages. I can sms myself from Three to Lebara on the same number using two SIM cards. I called and spoke on the web chat with Three customer service every day and they keep saying that the issue will be resolved "tomorrow". I have raised complaints on their website but nobody responded. It's crazy that I am now stuck with Three for 24 months. I truly regret switching to Three. Have you managed to get your issue resolved?

[jmacp]

Hi

Not ATM unfortunately.

John

[Anonymous]

Ports can take 24 hours to complete. Turn your phone off and on If that doesn’t help contact customer service.

[jmacp]

Hi

Still knackered this morning can only receive Texts / calls from 3 users.

Split port seems likely.

Thanks

[Anonymous]

Sorry to hear that and it sounds as though you’re correct. Your only route to sorting this is via customer service;either by calling 333 or by starting a live chat via the Three homepage.

I wish you good luck.