Purchased a data pack but it doesn’t work.

[Leproxia]

Bought a 30gb data pack for £15 an hour ago. It stopped working ten minutes ago and I got a text saying 

Hi there,

You don't have enough cash credit for 30GB Data Pack.

Your current balance is £0.

To top up and try again, just log in: three.co.uk/account

it’s also pending in my three account but you’ve taken the money ?

[vincent2930]

Same issue any luck of getting it fixed

[Zoerenwick93]

I'm experiencing this all day today also, how did anyone resolve it

[Spcs160bb]

I paid twice for add on data. My credit card is deducted but still no data. Why?

[JonathanB]

Hi @Spcs160bb,

I'm sorry to hear that you've been charged but not received the add on. We can't directly view your account from the Community. I'd recommend to contact customer services, and they should be able to check what's went wrong here, and direct you from there.

Thanks,
Jonathan