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Random Email saying Order Has Gone Through

ZayanMA
Fledgling

I randomly got an email today saying my order has gone through. I don't remember making any order. The pdf file attached does not open using my birthday. 

Is this automatic because I didn't upgrade my plan after the 24month period? 

3 REPLIES 3
KateS
Community Support Team
Community Support Team

Hey @ZayanMA,

Have you added anything to your basket on your account lately? Or added on a Go Roam pass or Data Pack etc?

Could you share a screenshot of the email (removing any personal details) and I'll check this out to ensure it's legitimate, please?

Thanks,
Kate



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rky
Involved

It appears to be a suspicious activity. I recommend contacting Three customer care by dialing 333.

MZone
Maestro

No it is not automatic. If you don’t remember placing an order I suggest you call Three straight away incase a fraudulent transaction has occurred.