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Conversations

Spending Limit resets to zero

I have tried setting the spending limit to an amount in both the app and my3 website and each time I get a message…Great news, the spending limit of GBP 0 that you requested is now active. If you require more information please call 333 or, if abroad...

JMC by Fledgling
  • 2701 Views
  • 1 replies
  • 0 likes

June 2022 Bill high and not available

My bill for the month of June 2022 was extremely high. I still can’t see the bill online. Spoke with helpline and chat line who promised to send me a copy of the bill for the month of June 2022  - on three occasions. No email arrived!! Not even in sp...

rajdusad by Fledgling
  • 2200 Views
  • 2 replies
  • 0 likes

Roaming in Jersey, Channel Islands

I’m currently in Jersey, UK, and am happily using my data and text allowance from my auto-renewed pack without a problem. But when I try to make calls to any number (including landlines and private residences) it does not work and requires me to add ...

smawfda1 by Fledgling
  • 6415 Views
  • 3 replies
  • 0 likes

Turn off add-on

I used more data than usual one month so bought a 1gb add-on which I now can't turn off and get charged every month. How do I deactivate this scam so I'm not charged every month until I change provider? 

Contracts

My ex has three contracts in my name and each month the bill changes how can I stop her from using them but still pay the balance 

Upgrade

I have been with 3 for over 7years. July 16th I upgraded my contract, but today I just realised I am still being charged as per the previous contract. when i logged into my 3 a/c to inquire this I found there are better plans available and I was not ...

SIM card replacement

I have lost my Sim card abroad and asked for replacement 3 times and did not get it, every time I do online chat they say that the send it to me but i don't receive it.Last time when i had chat with coustomer service they said that they will send me ...

zenaali by Fledgling
  • 3280 Views
  • 1 replies
  • 0 likes

Data roaming not working in the USA

Hi there. I'm in the US and I can't use the Internet data. I have data roaming set up on my phone and I have international roaming on my account. Can anyone suggest why? Thanks. 

gail381 by Fledgling
  • 18709 Views
  • 9 replies
  • 0 likes

Roaming in Ireland

Morning all....I bought the phone for my son and he must have reached the £45 maximum roaming charge when he was interrailing across Europe (data stopped working).  We live in Northern Ireland and he is now holidaying in Donegal (Republic Of Ireland)...

AndyR by Fledgling
  • 1998 Views
  • 1 replies
  • 0 likes