- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 12-09-2022 05:35 PM
I’m making this thread as a call for support and a review on my experience on using the 5G Home Broadband setup for gaming.
Absolutely terrible! I can’t complain about the download speeds, but my main issue is the ping is so inconsistent and is worse on the 5G Hub than it is if I was using my own 4G iPhone as a hotspot.
When using the 5G Hub (either wireless or wired) with my PS5 (using COD as an example), I get horrible latency issues, the ping varies from 120ms to 200ms, with occasional spikes up to 500ms that make it literally unplayable as you notice the lag spike every 45 seconds.
Whereas if if I am using my iPhone as a hotspot (which is using 4G), the ping massive improves to 80ms without much variation, say 80-90ms and is much more stable.
The same issues are evident when running a ping test on both 5G Hub, and my phone’s 4G network.
5G Hub ping test: https://i.ibb.co/d2nyymB/0911-B0-A5-E4-F7-4277-88-BF-00-F78601-BEF1.png
4G Mobile Network ping test:
https://i.ibb.co/nMwHDdW/C02-D2922-C2-A1-4-CA5-9-FC9-2282649-C3-AD1.png
as shown in the ping tests above, the 5G hub jitters from 100ms to 200ms, and the occasional 300ms+ spike that I feel in game.
if anyone has any way for me to fix this, it’d be appreciated, because right now I’m thinking why am I wasting money on the 5G hub if it performs worse than my iPhone on the same network!
on 12-09-2022 06:03 PM
Hi, I cannot help as I am sticking with my BT fttp but can you give the first part of your postcode just in case there is someone near you who can run some numbers. This may help to indicate that the problem is external to you.