Broadband

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Conversations

Inability to Port Forward on 5G Hub with eero - Suspected CG-NAT

Hi Three Community,I'm currently using the Three 5G Hub with the included eero router and am trying to set up port forwarding for a specific application on my MacBook Air (running macOS). I'm facing an issue where external connections are unable to r...

NixB by Fledgling
  • 2592 Views
  • 2 replies
  • 0 likes

Return

Absolutely terrible experience with THREE. They keep demanding charges for a 5G Hub device I returned ages ago. I’ve contacted their customer service multiple times about this issue — each time I was promised it would be sorted, but nothing has chang...

Maknisar by Fledgling
  • 2032 Views
  • 4 replies
  • 0 likes

No internet on my 4G broadband

Almost 3 day days now my 4G broadband has no internet connection. I took the broadband to a different twon and it worked perfectly,  but back at my address no internet. 

Oziel by Fledgling
  • 1948 Views
  • 2 replies
  • 0 likes

Did not receive returning package

I will be leaving both Three and UK on 28/06/2025 and I have called to cancel my broadband one month earlier, they told me that I will get a returning package for the router, however I been calling Three for five times and chasing up for the returnin...

Silin by Fledgling
  • 1576 Views
  • 2 replies
  • 0 likes

Signal on my iPhone 6 pro

I’m really disappointed with my signal and service, since the merger with Vodafone my calls keep dropping the signal keeps going Iand i see the sos satellite connection that apple provide when there is loss of signal. Three need to resolve this now

ever1878 by Fledgling
  • 592 Views
  • 3 replies
  • 0 likes

Any robust alternative devices to Y5-210MU?

I am wondering if any of you have success with alternative device to Y5-210MU?  What I'm looking for is: 1. Hopefully an outdoor 5G device with sim slot 2. High-gain (prefer omnidirectional) antennas (better than Y5-210MU) 3. 4x4 MIMO 4. carrier aggr...

niclaw by Fledgling
  • 562 Views
  • 1 replies
  • 0 likes

Y5-210MU outdoor hub drops 5G every few minutes

So, I am absolutely brand new to Three (3 whole days...woohoo). Read some stuff on this forum and found it interesting and helpful, so decide to seek help like many here.I have the Y5-210MU outdoor hub + 1 eero 6.For the first two days I was getting ...

niclaw by Fledgling
  • 2949 Views
  • 11 replies
  • 0 likes

Best solution ZTE MC888 - the three signal lights flash while downloading

Hey there, I recently received the ZTE MC888AD hub and I've noticed today that when I'm downloading something, the three signal lights on the front of the router will flash on and off in unison. Stopping the download with cause the lights to go back ...

DonnieW by Fledgling
  • 2905 Views
  • 3 replies
  • 0 likes

Wits End

I have had slow to non existent coverage to my 2 unlimited data sims for almost a week now. I have contacted Three and spoken to a rep twice and have have had a conversation via the complaints proceedure via email and got absolutely no where. I’m not...

wesboy by Fledgling
  • 406 Views
  • 1 replies
  • 0 likes