Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[EDIflyer]

Same issue here - in fact have found a the work remote access site seem to be having issues even when I'm on my VPN which is frustrating!  I see there's been some media coverage on this issue too that may be of interest to folks - https://www.ispreview.co.uk/index.php/2024/09/three-uks-home-broadband-users-suffer-intermittent-con....

Really need to have this situation resolved, would be great to get a progress report on likely timescales @JonathanB ?

[Midnight54]

For the forum page thats had significantly more posts than any others in its section you'd think there'd be at least some sort of regular updates on what they are doing or at least trying.  Instead it feels like there is maybe a token suggestion at best every couple of months and then silence, making people wonder if they are actively even attempting anything at all or just like "meh....not my job...pass it to the other team"

[munk]

Same as always. 😞  Not much more to add really.

[Freddyx844]

It's certainly getting a little long in the tooth, any website or service using SSL (possibly limited to port 443) has problems. I'm probably just going to upgrade my home router to something cable of a VPN at 500+mb so everything in the home just works.

[MH2]

I am using a 3 business data sim in an iPhone and have been getting the same SSL errors at times 

[nhawan]

Can anyone test this site and try to download the fastestVPN app. I get the 'secure connection failed' error consistently but it does eventually download the file if I keep clicking or refreshing the link.

[nhawan]

The link to fastestvpn is https://fastestvpn.com/download/windows-vpn. I thought I added it to the previous post but it's not showing. This seems to be a good test to see if the 'secure connection failed' issue is resolved or not. Attempting to download the app almost always fails.

[munk]

Visiting that link comes up with:

SSL_ERROR_ACCESS_DENIED_ALERT

which is different from the omnipresent SSL 'PR' error which is the key indicator of issues relating to the subject of this thread (network traffic being interrupted / causing stalling issues).

I *think* this site you're linking to might be the result of adult filters being turned on?  I say this because if I try and access another site that I know is blocked due to adult filters (ie link removed ) then I see the same error.

Using a VPN to access either of those links (link removed  or https://fastestvpn.com/download/windows-vpn ) results in service as expected (ie circumnavigates any / all Three traffic inspection/manipulation and sees pages / connections loading correctly)

[JonathanB]

Hi @munk,

Totally appreciate it's for illustrative purposes, but I had to remove one of the sites you linked from the post, as it relates to purchasing age restricted items. Thanks for the insight, that some of the instances of SSL error are adult filter related though.

Thanks,
Jonathan

[nhawan]

Strange that you get an access denied error. I don't have an adult filter enabled and get the following when trying to download the fastestvpn.exe from the link..

It does download if I refresh a few times.